Jessica Richardson
Goshen,IN
Summary
Experienced Assistant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 10 years of progressive leadership experience.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Well-rounded leader with talent for supervising employees and staying on task. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
8
8
years of professional experience
Work History
Swing Lead
Bravo Trailers
11.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Moved anywhere on the line where I was needed to be when someone was absent
Assistant Store Manager
Walmart
08.2019 - 11.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Jewelry Consultant
Kays Jewelers
07.2018 - 09.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Performed general maintenance and light cleaning of showroom.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Pet Care Associate
Petsmart
03.2015 - 07.2018
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Cared for gerbils, guinea pigs and hamsters.
Skills
- Accounts Payable and Accounts Receivable
- Loss Prevention Strategies
- Performance Improvement
- POS Inventory System Operation
- Staff Scheduling
- Shift Work
- Investigating Complaints
- Customer Needs Assessments
- Delegating Assignments and Tasks
- Credit Card Transaction Processing
- Employee Performance Evaluations
- Manager Coaching and Training
- Anticipating Problems
- Standard Operating Procedures Maintenance
- Safe Work Practices
- Customer Satisfaction
- Vendor Relationships
Timeline
Swing Lead
Bravo Trailers
11.2021 - Current
Assistant Store Manager
Walmart
08.2019 - 11.2021
Jewelry Consultant
Kays Jewelers
07.2018 - 09.2019
Pet Care Associate
Petsmart
03.2015 - 07.2018
Similar Profiles
Vanessa PulidoVanessa Pulido
Manager/Head Bartender at El Toro Bravo PrimeManager/Head Bartender at El Toro Bravo Prime
Taylor HankinsTaylor Hankins
Contractor at EZ Clean - Bravo WashingContractor at EZ Clean - Bravo Washing
Jose Anthony VelasquezJose Anthony Velasquez
Server at Rio Bravo RestaurantsServer at Rio Bravo Restaurants
Allyson WolfAllyson Wolf
TOSA at Prairie View Elementary SchoolTOSA at Prairie View Elementary School
Jasmine MorelandJasmine Moreland
Skills Training Specialist at Oaklawn Psychiatric CenterSkills Training Specialist at Oaklawn Psychiatric Center