Jessica Riff
Caballo,OH
Summary
Dynamic professional with experience at Plain Local Schools, excelling in student supervision and behavior management. Proven ability to enhance cafeteria operations through innovative menu development and staff training. Skilled in conflict resolution and compliance, consistently improving service quality and fostering a safe, engaging environment for students.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Non Instructional Aide
Plain Local Schools
08.2025 - Current
- Monitored student progress, providing feedback to educators for instructional adjustments.
- Maintained safety and security by overseeing students in recess environments.
Assistant Cafeteria Manager
Plain Local Schools
08.2017 - 05.2025
- Supervised daily cafeteria operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and sanitation practices.
- Managed inventory, ordering supplies to maintain optimal stock levels and reduce waste.
- Developed menus aligned with nutritional standards, enhancing student meal options.
- Collaborated with school administration to address dietary needs and preferences of students.
- Maintained a safe working environment by enforcing strict adherence to company policies regarding hygiene standards among staff members.
- Contributed to the overall success of the cafeteria by consistently seeking out opportunities for improvement, implementing innovative solutions to challenges faced in daily operations.
- Resolved customer complaints professionally and promptly, retaining their patronage for future visits.
- Coordinated with other department heads within the school facility to ensure seamless integration between cafeteria services and various school events or functions.
Collections Agent
Syncrony Bank
05.2011 - 10.2013
- Resolved customer inquiries and disputes regarding account balances and payment schedules.
- Negotiated payment arrangements with clients to facilitate timely debt recovery.
- Monitored accounts to identify overdue payments and initiate follow-up actions.
- Documented interactions in CRM system, ensuring compliance with regulatory standards.
Education
High School Diploma -
Fairless High School
Navarre, OH05-2002
Skills
- Student supervision
- Behavior management
- Conflict resolution
Certification
I have my serve safe manager certification, and I am a serve safe proctor.
Timeline
Non Instructional Aide
Plain Local Schools
08.2025 - Current
Assistant Cafeteria Manager
Plain Local Schools
08.2017 - 05.2025
Collections Agent
Syncrony Bank
05.2011 - 10.2013
High School Diploma -
Fairless High School