Jessica Rios
Lubbock
Summary
Resourceful Customer Service Administrator recognized for high productivity and efficient task completion. Specialize in customer relationship management, problem resolution, and process improvement. Excel in communication, empathy, and adaptability, ensuring top-notch service delivery and client satisfaction with every interaction.
Overview
10
10
years of professional experience
Work History
Remote customer service
Avelo airlines
Houston
10.2023 - 06.2026
- Provided customer service to clients regarding their flight status and any questions they may have had.
- Provided personalized customer service to ensure a positive tour experience for travelers.
- Book and create new reservations or change existing ones
- Resolved customer complaints regarding flight delays and schedule changes
Remote customer service
VXI Global
Lubbock
01.2021 - 09.2022
- Provided customer service to clients regarding their loan status and any questions they may have had.
- Worked for FEMA disaster relief provided details on payments sent out or any information that was needed to proceed with payments.
- Worked closely with other agents and supervisors to gain more knowledge and understanding of all products and services available.
Administrative assistant
American National Life Insurance
Lubbock
03.2017 - 06.2019
- Managed scheduling and coordination of appointments for insurance agents and clients.
- Maintained organized filing system for policy documents and client records.
- Assisted with preparation of insurance policy documents and client communications.
- Processed payments from customers and agents, standard cash handling and reconciliation for daily transactions and made daily deposits to bank.
Medical office floater
Lubbock Urology
Lubbock
02.2016 - 03.2017
- Assisted medical assistants with patient check-in, vitals, blood draws, processed blood and urine samples, and performed PVR scans to support efficient patient care.
- Assisted medical staff with patient check-ins and appointment scheduling.
- Managed office supplies and inventory to ensure availability for daily operations.
- Coordinated interdepartmental communication to enhance patient care processes and improve workflow.
- Bilingual Spanish read and filled out forms to Spanish speaking patients
- Verified insurance benefits by researching plans and contacting companies to ensure accurate patient information.
Education
Some College (No Degree) - Medical Office Specialist
Kaplan College
Lubbock, TXSkills
- Customer service
- Reservation management
- Complaint resolution
- Scheduling coordination
- High volume multitasker
- Cash and compliance
- Phlebotomy
- Insurance verification
- Advance communication
- Technology proficiency
Timeline
Remote customer service
Avelo airlines
10.2023 - 06.2026
Remote customer service
VXI Global
01.2021 - 09.2022
Administrative assistant
American National Life Insurance
03.2017 - 06.2019
Medical office floater
Lubbock Urology
02.2016 - 03.2017
Some College (No Degree) - Medical Office Specialist
Kaplan College