Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Trostin

Jacksonville,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lifesaver Instructor, Gunnersmate

Navy
Jacksonville, FL
02.2017 - Current
  • Performed maintenance on small arms and machine guns, including disassembly and reassembly, cleaning, lubrication, and adjustment.
  • Performed emergency rescues when necessary.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Used training and medical supplies to examine injured people and administer first aid.

Administrative and Customer Service Supervisor

South East Arms
Sunrise, FL
08.2013 - 01.2017
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.

Safety Officer and Hiring Manager

Nexus Shooting
Davie, FL
01.2013 - 10.2016
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Monitored employee performance to ensure compliance with safety regulations and company policies.
  • Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.

Education

High School Diploma -

West Boca Raton High School
Boca Raton, FL
05-2010

Skills

  • Sexual assault and prevention victim advocate, providing training, awareness and care to over 900 sailors
  • Mastered advanced soldiering skills such as teamwork, discipline, training, communication and first aid
  • Motivated teams to perform in stressful conditions and meet deadlines
  • Conducted monthly job performance, goal setting and career development counseling
  • Handpicked to perform duties above assigned rank
  • Received instructions from management and delegated work responsibilities to employees
  • Proficient in excel, powerpoint and microsoft

Certification

  • Healthcare Provider BLS/CPR Certification- American Heart Association.

Timeline

Lifesaver Instructor, Gunnersmate

Navy
02.2017 - Current

Administrative and Customer Service Supervisor

South East Arms
08.2013 - 01.2017

Safety Officer and Hiring Manager

Nexus Shooting
01.2013 - 10.2016

High School Diploma -

West Boca Raton High School

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Shawn Trostin