Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Additional Information

Certification

Timeline

Jessica Jordan

Emergency Medical Dispatcher/ Domestic Violence Helpline Specialist

Shelbyville,TN

Summary

Dedicated Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist people. Adept at establishing strong rapport with individuals.
Invested Emergency Communications Worker dedicated to forming trusting relationships and advocating for best interests of people and personnel. Expertise in Emergency Medical Dispatch, Shift Lead, and Communications Training. Respectful and compassionate professional offering 19-year background serving community by providing guidance for people in need.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate worker with strong organizational skills.
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Certification's

Work History

Domestic Violence Specialist

Tennessee Community Service Agency

12.2022 - Current

Improved safety for domestic violence survivors by developing and implementing comprehensive safety plans.
Enhanced community awareness of domestic violence issues through conducting educational workshops and presentations.
Provided crisis intervention services to domestic violence victims, ensuring immediate support and guidance.
Collaborated with law enforcement agencies to facilitate the prosecution of offenders and enhance victim protection.
Conducted thorough assessments of client needs, connecting them with appropriate resources and support services.
Developed tailored case management plans for clients, addressing their unique challenges and promoting selfsufficiency.
Established strong partnerships with local community organizations to increase access to resources for survivors.
Facilitated support groups for domestic violence survivors, creating a safe space for sharing experiences and healing.
Trained new staff members on agency policies, procedures, and best practices in serving domestic violence survivors.
Empowered clients by providing information about their rights and options within the legal system regarding protective orders and custody matters.
Led the development of culturally sensitive outreach materials to better reach diverse populations affected by domestic violence in the community.
Served as a liaison between clients and other service providers such as mental health counselors or substance abuse treatment specialists.
Maintained up-to-date knowledge of domestic violence trends, research, and best practices through ongoing professional development.
Promoted a trauma-informed approach to service provision, ensuring that clients'' emotional and psychological needs were met throughout the process.
Consulted and advised on methods for screening and intervening in domestic violence situations.
Coordinated advocacy services with other services internally, at hospital and in community.
Coordinated assessment and clinical services to clients to address psychosocial, environmental, age-specific and cultural context.
Participated in professional development and training opportunities to enhance clinical skills.
Assisted clients in identifying community resources and connecting with appropriate services.
Collaborated with other professionals to plan and coordinate care for clients.
Developed and maintained strong relationships with community resources for successful referrals.
Provided crisis counseling and intervention services to clients in emergency situations.
Utilized evidence-based practices to provide effective interventions for clients.
Administered assessments to identify clients' needs and establish treatment plans.
Evaluated clients' social, emotional and psychological needs to create treatment plans.

Emergency Communications Officer/CTO

Rutherford County EMA Communications

11.2018 - 01.2024

Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
Improved communication between first responders and the public by providing accurate information during high-pressure situations.
Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
Provided support during major events or disasters by coordinating additional resources as needed.
Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Followed established protocols for professional handling of emergency situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Dispatched and coordinated emergency services teams according to high-priority calls.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Directed responders using assigned mapping systems for timely emergency attendance.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Read system maps and caller information, and documented details in system.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Provided on-the-job training and coaching to develop new dispatchers.
Answered calls from automatic routing system and took basic information from callers.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and delivered emergency response plans to improve attendance timeframes.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Reduced risks and emergency response issues by observing public safety field units.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Field Operations Coordinator

Solaren Risk Management

05.2017 - 11.2018

Improved field operations efficiency by streamlining processes and implementing new strategies.
Coordinated cross-functional teams for successful project completion and client satisfaction.
Enhanced communication between departments with regular meetings and clear reporting practices.
Managed budgets, resources, and timelines to ensure projects stayed on track for success.
Developed strong relationships with clients, vendors, and subcontractors for seamless collaboration in the field.
Ensured compliance with safety regulations and industry standards through thorough inspections and employee training sessions.
Implemented innovative technologies to optimize field operations and increase productivity levels.
Facilitated problem-solving meetings to address challenges promptly and maintain project momentum.
Cultivated a positive work environment that fostered teamwork, innovation, and high performance among staff members.
Delivered exceptional results by managing multiple projects simultaneously while maintaining strict deadlines.
Boosted customer satisfaction rates by proactively addressing concerns and providing timely solutions.
Achieved operational excellence through continuous process improvement initiatives within the department.
Recruited trained, and mentored team members to enhance their skills while fostering a culture of professional development within the organization.
Served as a liaison between management, stakeholders, field personnel, ensuring alignment of goals across all parties involved in the project lifecycle.
Reduced response time for client inquiries by implementing an efficient tracking system that allowed rapid resolution of issues.
Maximized resource utilization by accurately forecasting staffing needs based on project requirements.
Mitigated risks associated with field operations by conducting thorough risk assessments before initiating any new projects or tasks.
Evaluated vendor performance regularly against contracts and service level agreements, ensuring high-quality products and services were consistently delivered to the company.
Worked with cross-functional teams to drive process and system improvements.
Produced, assessed and distributed monthly project status reports to identify possible issues.
Supported high-impact projects to further improve and expand existing processes and procedures.
Met with senior management to determine needs and develop roadmaps.
Implemented and maintained high standards of quality in all areas.
Monitored team performance to assess training requirements and areas in need of improvement.
Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
Oversaw work of 50 plus personnel.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected production area to verify proper equipment operation.
Conducted regular reviews of operations and identified areas for improvement.
Helped meet changing demands by recommending improvements to business systems or procedures.
Developed and updated tracking spreadsheets for process monitoring and reporting.
Created and managed project plans, timelines and budgets.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Deputy Sheriff

Bedford County Sheriff's Office

10.2016 - 03.2017

Enhanced public trust by providing professional and compassionate assistance during emergencies.
Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
Provided security at various community events, ensuring a safe environment for attendees.
Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Provided public safety assistance at community events to maintain safe and secure environments.
Monitored crowded public areas and events to mitigate risk and promote safety.
Served court documents and completed civil process duties for several cases.
Observed jail and inmate activity to maintain order and safety of 20 plus inmates and guards.
Maintained structure and security during court proceedings.
Drafted reports detailing incidents and safety violations.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Obtained information from arrested subjects to conduct debriefings.

911 Emergency Dispatcher

Bedford County E-911 Communications

08.2008 - 10.2016

Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Read system maps and caller information, and documented details in system.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Followed established protocols for professional handling of emergency situations.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Proved successful working within tight deadlines and a fast-paced environment.
Dispatched and coordinated emergency services teams according to high-priority calls.
Monitored Police and Fire radios to provide assistance to responding personnel.
Directed responders using assigned mapping systems for timely emergency attendance.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Provided on-the-job training and coaching to develop new dispatchers.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Reduced risks and emergency response issues by observing public safety field units.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Bank Teller/Vault Teller

First Community Bank Of Bedford County

05.2005 - 08.2008

Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Streamlined teller operations for better workflow by implementing time-management strategies.
Enhanced branch sales through cross-selling bank products and services to customers.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Provided customer records, account statements and copies of checks.
Counted and packaged currency and coins.
Reconciled cash drawer and resolved discrepancies.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Logged cashier's checks and other transactions to maintain accurate account records.
Turned in excess cash to maintain drawer security.
Removed mutilated currency from circulation.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Monitored and reported suspicious activity in line with bank security policies.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Established rapport with new clients to increase satisfaction and loyalty.
Processed applications for new accounts.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Maintained accurate cash balances through meticulous record-keeping and regular audits.
Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
Maintained, organized and stocked teller window areas.
Properly processed deposits, withdrawals and payments for average of 50 plus customers daily.

Education

High School Diploma -

Shelbyville Central High School

Shelbyville, TN

05.2005

Skills

Shelter Arrangements
Group Facilitation
Case Management
Public Speaking
Human Trafficking Awareness
Empathy and Compassion
Safety Planning
Client Confidentiality
Self-Care Strategies
Crisis Intervention
Sexual Assault Support
De-escalation Techniques
Boundaries Establishment
Trauma-Informed Care
Multicultural Sensitivity
Conflict Resolution
Mental Health Awareness
Active Listening

Victim Advocacy
Elder Abuse Prevention
Resource Coordination
Stalking Intervention
Substance Abuse Knowledge
Administrative Management
Emergency Response Training
Case Documentation
Client Advocacy
Structured Decision Making (SDM) Tools Knowledge
Treatment Planning
Referral Coordination
High-Risk Populations Identification
Trauma Informed Care Framework
Knowledge of Medical and Psychiatric Terminology
Patient Support
Service Accessibility Improvements

Affiliations

Tennessee APCO Organization
State Of Tennessee Emergency Medical Dispatcher
Tennessee Domestic Violence Helpline
Member of NENA-911
American Heart Association

Languages

English

Full Professional

Additional Information

I have been in emergency services in some aspect since 2008. I went from training to on my own dispatching at a primary center in a matter of weeks. I love dispatching, and all that comes along with it. I take my work very seriously. Im a very dependable person who doesn't mind working overtime, weekend, holidays, and short handed shifts. I am very good at multitasking, hands on learning, constructive criticism, I love to train people, and a good leader. I work well with others, and know how to keep things professional while still leaving the door open to help people. My calling is to help people in some sort of fashion.

Certification

Tennessee APCO Fire certified, Tennessee APCO CTO certified, Tennessee EMD Basic certified, State Of Tennessee Emergency Medical Dispatcher certified, American Heart Association CPR certified, Sexual Assault certified, Domestic Violence certified. Suicide Prevention certified Victim Compensation certified, Vesta Phone system certified, Dial Pad phone system certified, and Rapid SOS certified. All certifications are up to date as of 1/10/2024.

Timeline

Domestic Violence Specialist

Tennessee Community Service Agency

12.2022 - Current

Emergency Communications Officer/CTO

Rutherford County EMA Communications

11.2018 - 01.2024

Field Operations Coordinator

Solaren Risk Management

05.2017 - 11.2018

Deputy Sheriff

Bedford County Sheriff's Office

10.2016 - 03.2017

911 Emergency Dispatcher

Bedford County E-911 Communications

08.2008 - 10.2016

Bank Teller/Vault Teller

First Community Bank Of Bedford County

05.2005 - 08.2008

High School Diploma -

Shelbyville Central High School

Jessica Jordan

Summary

Overview

Work History

Domestic Violence Specialist

Emergency Communications Officer/CTO

Field Operations Coordinator

Deputy Sheriff

911 Emergency Dispatcher

Bank Teller/Vault Teller

Education

High School Diploma -

Skills

Affiliations

Languages

Additional Information

Certification

Timeline

Domestic Violence Specialist

Emergency Communications Officer/CTO

Field Operations Coordinator

Deputy Sheriff

911 Emergency Dispatcher

Bank Teller/Vault Teller

High School Diploma -

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