Jessica Rivas
Houston
Summary
To secure a position providing the opportunity to utilize my administrative experience, offering potential for career development and advancement. Professional with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.
Overview
15
15
years of professional experience
Work History
Paralegal
Law Office of Paulette Tostado
Houston
09.2024 - Current
- Utilized legal software and databases for case management and legal research.
- Facilitated communication between attorneys, clients, witnesses, and court personnel.
- Collaborated with attorneys in all stages of litigation process.
- Provided administrative support such as answering phones or scheduling appointments.
- Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
- Interviewed clients and obtained vital case information to support associates.
- Responded to client calls and inquiries to deliver applicable information.
- Facilitated communication for people with limited language proficiency.
Office Administrator
Precision Tile
Tucker
08.2021 - 07.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Greeted visitors warmly upon arrival at the office premises.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Office Manager
Carapia Consulting
Tucker
09.2016 - 07.2021
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Wasatch Tees of Atlanta
03.2010 - 08.2015
- Provide the best customer service by phone and at the window
- Take orders by phone, fax, and email or in person
- Calculating and processing all UPS shipments
- Ran all invoices for pickup customers & shipping customers, Filed invoices & credit information
- Received all customer payments by cash, credit card, check and money orders
- Received all confidential credit information and logged the information into our database
- General office duties included but were not limited to: filing, faxing, data entry, and making copies
Education
High School -
Harlingen South High School
Skills
- Attention to detail
- Problem solving
- Team collaboration
- Time management
- Office administration
- Language translation
- Bilingual fluency
- Friendly and respectful
Timeline
Paralegal
Law Office of Paulette Tostado
09.2024 - Current
Office Administrator
Precision Tile
08.2021 - 07.2023
Office Manager
Carapia Consulting
09.2016 - 07.2021
Customer Service Representative
Wasatch Tees of Atlanta
03.2010 - 08.2015
High School -
Harlingen South High School
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