Lala Hale
Houston
Summary
Highly results-oriented professional with three years of progressive experience specializing in the identification, resolution, and escalation of order fulfillment issues across complex operational environments. Expertise in acting as the on-site liaison between local operations and remote teams, building critical relationships that surface facility-specific challenges and drive process improvements. Proven ability to maintain data accuracy in highly confidential contract and financial records, ensuring effective order flow and strengthening cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
Strategy Coordinator
GlassHouse Management Inc.
07.2024 - Current
- Support the development and implementation of new operational protocols and service standards, focused on process improvements that enhance guest experience and operational efficiency.
- Manage project timelines, track progress, and ensure cross-functional teams meet their deadlines and deliverables.
- Serve as a liaison between different departments, such as marketing, sales, and product development, to align initiatives with business goals.
- Identify, act on, and escalate issues or process gaps that inhibit the successful implementation of new operational strategies or technology rollouts.
Warranty Administrator
Volkswagen
06.2022 - 12.2024
- Resolved complex customer and internal stakeholder inquiries regarding contract data, payment discrepancies, and lien information, acting as a direct support in the business fulfillment process.
- Ensured data accuracy and security by researching and reviewing highly confidential customer and financial records, identifying and reconciling financial discrepancies in incoming and outgoing payments.
- Served as a liaison between the customer and internal teams, collaborating to expedite and process time-sensitive customer claims.
- Drove process improvements by implementing new support systems that resulted in measurable reductions in customer wait times and increased client retention.
Education
Bachelor of Arts - Business Administration And Management
Robert Morris University
Chicago, IL05-2020
Skills
- Operational Excellence: Trade Acceptance Support, Workflow Management, Priority Escalation
- Client & Partner Relations: Broker-Dealer Liaison, Shareholder Inquiry Resolution, Cross-Functional Collaboration
- Data Integrity: Financial Data Reconciliation, Quality Assurance, Salesforce Data Integration
- Analysis: Identifying Service Trends, Interpreting Manuals/Legal Documentation, Problem Identification
Timeline
Strategy Coordinator
GlassHouse Management Inc.
07.2024 - Current
Warranty Administrator
Volkswagen
06.2022 - 12.2024
Bachelor of Arts - Business Administration And Management
Robert Morris University