Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Rivera

Camden,NJ

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

17
17
years of professional experience

Work History

Team Leader

Cenlar FSB
Ewin, NJ
09.2022 - Current
  • Processing and applying payments.
  • Reversing funds that were incorrectly applied.
  • Deposit payments.
  • Assist other departments with rush requests for payments and reversals.

Team Leader

PHH Mortgage Services
Mount Laurel, NJ
08.2007 - 09.2022
  • Conferred with customers by telephone or in person to provide information about their mortgage, including taxes, and insurance.
  • Assisted in developing and updating accounts receivable procedures.
  • Processed payments and made deposits.
  • Processed reversals of payments applied incorrectly.

Education

High School Diploma -

Camden County Vocational Technical School
Sicklerville, NJ
06-2003

Skills

  • Complaint resolution
  • Client communication
  • Process improvement
  • Cash handling
  • Problem-solving
  • Call center operations
  • Team supervision
  • Task delegation

References

References available upon request.

Timeline

Team Leader

Cenlar FSB
09.2022 - Current

Team Leader

PHH Mortgage Services
08.2007 - 09.2022

High School Diploma -

Camden County Vocational Technical School

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Jessica Rivera