Jessica Robar
Richmond,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk
Absolute Dermatology
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barista
Starbucks
06.2019 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Helped management keep adequate supply on hand by notifying of shortages.
Internship
Health Brigade
01.2018 - 05.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gathered, organized and input information into digital database.
Education
Bachelor of Arts - Gender Sexuality & Women Studies
Virginia Commonwealth University
Richmond, VA05-2018
Skills
- Approachable Demeanor
- Telephone etiquette
- Front desk operations
- HIPAA compliance
- Records management
- Computer proficiency
- Critical thinking
- Data entry
- Organization and time management
- IT support experience
- Systems administration
- Software installation
- Technical troubleshooting
- Ticket management
- Adaptability and flexibility
- User Training & Support
- Azure
- Microsoft 365 & Google Suite
Certification
Merit America Virtual
Google IT Support Professional Certificate
- Skill development included troubleshooting, customer support, networking, OS, systems administration, and security - all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA+ certification.
Additional Skill Development
- Completed hands-on coursework covering Microsoft 365, Windows 10 & 11, Azure, Spiceworks ticketing system, and fundamental cloud concepts.
Timeline
Front Desk
Absolute Dermatology
10.2024 - Current
Barista
Starbucks
06.2019 - 10.2024
Internship
Health Brigade
01.2018 - 05.2018
Bachelor of Arts - Gender Sexuality & Women Studies
Virginia Commonwealth University
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