Jessica Roberson
Cullman,AL
Summary
Seasoned nursing leader with expertise in staff supervision, care coordination, training, documentation, and operations management. Proven ability to support quality care, improve team performance, and maintain compliance in fast-paced healthcare settings.
Overview
7
7
years of professional experience
Work History
Interim Manager
Elevance Health
Cullman, Alabama
10.2021 - Current
- Managed resource use to support appropriate care delivery to members while applying quality assurance measures.
- Oversaw daily operations of the team to ensure smooth workflow and quality service. while maintaining efficiency and quality standards.
- Tracked reports and monitored performance metrics to assess team progress, providing direction to enhance productivity.
- Assigned tasks to associates based on skill levels to improve team performance.
- Coached and mentored team members, enhancing their job performance through targeted training.
- Helped team members resolve difficult, complex cases.
- Trained employees on additional job duties to maintain coverage.
- Reviewed support-function processes, recommending changes that increased efficiency and improved outcomes.
- Supported leadership during organizational change initiatives.
- Remained calm and professional in stressful situations and diffused tense situations.
Nurse Supervisor
Decatur Home Care
Decatur, Alabama
04.2020 - 10.2021
- Coordinated patient care plans with caregivers and families to ensure comprehensive support.
- Trained nurses on home care procedures and safety standards, enhancing staff competency and patient safety.
- Reviewed charts for medication, treatment, and documentation accuracy.
- Monitored compliance with state nursing and agency policies.
- Supported staff care for individual patients using strong clinical judgment and skills.
- Provided leadership during crisis and emergency situations.
- Resolved conflicts between nursing staff and patients or families, fostering a collaborative care environment.
- Helped develop nurse education on infection control and safety protocols.
- Handled scheduling, shift coverage, and time-off approvals.
- Assisted with recruiting qualified candidates for open nursing department roles.
- Built positive working relationships with healthcare professionals outside organization.
Education
Practical Nursing Program - Nursing
Wallace State Community College
Hanceville, AL08-2016
Skills
- Care coordination
- Operations management
- Utilization review
- Discharge planning
- Telephonic nursing
- Report documentation
- Reporting skills
- Training and development
- Team leadership
- Staff supervision
- Staff management
- Training and development
- Shift scheduling
- Time management
- Time organization
- Microsoft office
- Shift scheduling
Timeline
Interim Manager
Elevance Health
10.2021 - Current
Nurse Supervisor
Decatur Home Care
04.2020 - 10.2021
Practical Nursing Program - Nursing
Wallace State Community College