Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Roberts

Sanford,FL

Summary

Motivated/energetic customer-focused professional with strong multi-tasking skills and ability to efficiently prioritize task. Possessing active listening and great directional skills. Areas of expertise include a sound knowledge of CRM systems, Microsoft products, Insurance Claims, and practices.

Overview

10
10
years of professional experience

Work History

Pharmacy Customer Service Representative

AdventHealth Rx Plus Pharmacy
10.2021 - Current
  • Maintains confidentiality of patient, employee, medical staff, department and administrative information with no infraction
  • Answered patients phone calls answering questions regarding patient pharmacy benefits, refilling prescriptions, checking status of refill orders, and updating demographics
  • Collaborates with Pharmacy Bookkeeper and Technicians regarding member follow-up such as credit card rejections, price alerts, etc.
  • Register members and family members, including online registrations, accurately and completely
  • Member of the Ambassador Program, greeting new hires, introduce to management, and give tour of the facility

Experience Provider/Member Services Representative

Healthfirst Of New York LLC
07.2017 - 09.2021
  • Answered customer phone calls answering questions and offering services.
  • Reviewed and explained different insurance options with potential customers.
  • Collected and updated customer information to ensure coverage was correct.
  • Assisted customers in filing claims as well as making and receiving payments.
  • Entered customer service notes into customer files after any contact for future reference.

Call Center Operator

Ultimate Staffing-AAA
02.2014 - 07.2017
  • Received 20-100 inbound calls daily, while promoting company services (averaging $300 in weekly revenue).
  • Ensuring customer safety and loyalties by providing roadside assistance.
  • Assisting new hires and co-workers when needed.
  • Maintained database of records for all customers with precision and accuracy.

Education

High School Diploma -

Seminole Hight School
Sanford, FL
05.2000

Skills

  • Exceptional customer service skills
  • Data Entry
  • Active Learner and listening skills
  • Problem Solving/Time management skills
  • Multitasking abilities/Flexible
  • Insurance Verification
  • Experience meeting and exceeding sales goals
  • Attention to Detail/Focused
  • Talent for managing client relationships
  • Progressive and critical thinking
  • Medical terminology
  • Professional

Timeline

Pharmacy Customer Service Representative

AdventHealth Rx Plus Pharmacy
10.2021 - Current

Experience Provider/Member Services Representative

Healthfirst Of New York LLC
07.2017 - 09.2021

Call Center Operator

Ultimate Staffing-AAA
02.2014 - 07.2017

High School Diploma -

Seminole Hight School

Similar Profiles

CREATE PROFILE
Jessica Roberts