Jessica Roberts
Sanford,FL
Summary
Motivated/energetic customer-focused professional with strong multi-tasking skills and ability to efficiently prioritize task. Possessing active listening and great directional skills. Areas of expertise include a sound knowledge of CRM systems, Microsoft products, Insurance Claims, and practices.
Overview
10
10
years of professional experience
Work History
Pharmacy Customer Service Representative
AdventHealth Rx Plus Pharmacy
Sanford, FL
10.2021 - Current
- Maintains confidentiality of patient, employee, medical staff, department and administrative information with no infraction
- Answered patients phone calls answering questions regarding patient pharmacy benefits, refilling prescriptions, checking status of refill orders, and updating demographics
- Collaborates with Pharmacy Bookkeeper and Technicians regarding member follow-up such as credit card rejections, price alerts, etc.
- Register members and family members, including online registrations, accurately and completely
- Member of the Ambassador Program, greeting new hires, introduce to management, and give tour of the facility
Experience Provider/Member Services Representative
Healthfirst Of New York LLC
Lake Mary, FL
07.2017 - 09.2021
- Answered customer phone calls answering questions and offering services.
- Reviewed and explained different insurance options with potential customers.
- Collected and updated customer information to ensure coverage was correct.
- Assisted customers in filing claims as well as making and receiving payments.
- Entered customer service notes into customer files after any contact for future reference.
Call Center Operator
Ultimate Staffing-AAA
Lake Mary, FL
02.2014 - 07.2017
- Received 20-100 inbound calls daily, while promoting company services (averaging $300 in weekly revenue).
- Ensuring customer safety and loyalties by providing roadside assistance.
- Assisting new hires and co-workers when needed.
- Maintained database of records for all customers with precision and accuracy.
Education
High School Diploma -
Seminole Hight School
Sanford, FL05.2000
Skills
- Exceptional customer service skills
- Data Entry
- Active Learner and listening skills
- Problem Solving/Time management skills
- Multitasking abilities/Flexible
- Insurance Verification
- Experience meeting and exceeding sales goals
- Attention to Detail/Focused
- Talent for managing client relationships
- Progressive and critical thinking
- Medical terminology
- Professional
Timeline
Pharmacy Customer Service Representative
AdventHealth Rx Plus Pharmacy
10.2021 - Current
Experience Provider/Member Services Representative
Healthfirst Of New York LLC
07.2017 - 09.2021
Call Center Operator
Ultimate Staffing-AAA
02.2014 - 07.2017
High School Diploma -
Seminole Hight School