Lakayila Lakes
Augusta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Representative
Teleperformance (WellCare of GA)
08.2024 - Current
- Accurately enter clinical prior authorization through client state approved systems.
- Provide prompt, accurate responses to caller's inquiries regarding prescription drug benefits and plan benefits.
- Process eligibility request manually for new enrollments and terminations.
- Establish customers with the mail order pharmacy.
- Managed / reviewed FDA guidelines to ensure members/ providers are within limits.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
Crew Leader
McDonald's
03.2022 - 07.2024
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established and enforced policies and procedures to maintain high standards of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Bachelor of Science - Nurse Anesthetist
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Butler High School
Augusta, GA05-2024
Skills
- Confidentiality Compliance
- Pharmacy law knowledge
- Answering customer questions
- Attention to Detail
- Exceptional Telephone, email and chat etiquette
- Ability to type 25 or more wpm
- Problem-solving abilities
- Multitasking
- Data entry proficiency
- Strong Verbal and written communication
- Proficient in [Software]
- Call center experience
Timeline
Pharmacy Customer Service Representative
Teleperformance (WellCare of GA)
08.2024 - Current
Crew Leader
McDonald's
03.2022 - 07.2024
Bachelor of Science - Nurse Anesthetist
Kennesaw State University
High School Diploma -
Butler High School
Similar Profiles
Austin MotenAustin Moten
Customer experience representative at Wellcare/TeleperformanceCustomer experience representative at Wellcare/Teleperformance
Iyanna ClyburnIyanna Clyburn
Customer Service Representative at Teleperformance-WellCare MedicaidCustomer Service Representative at Teleperformance-WellCare Medicaid
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence
Austen RussAusten Russ
Cybersecurity Analyst at U.S. ArmyCybersecurity Analyst at U.S. Army