Jessica Roberts
York,PA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Chic-Fil-A
York, PA
04.2023 - Current
- Provided exceptional customer service at all times.
- Replenished condiments at customer tables as needed.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Set up, restocked and cleaned dining areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
Shipping Lead
Clinton Industries
York , PA
09.2022 - 03.2023
- Followed standard operating procedures while packing products efficiently and accurately per company guidelines and standards.
- Packaged items securely for shipment ensuring that no damage occurred during transit.
- Updated management on any problems arising from day-to-day operations within the warehouse facility.
- Collaborated with team members on a regular basis to ensure timely completion of tasks assigned by supervisor or manager.
- Performed quality control checks on outgoing products before they were shipped out.
- Verified labels for appropriate order numbers and item specifications.
- Inspected items for damage or defects prior to packing to ensure quality control.
Lead Auditor
Assurant Solutions
Manchester, PA
01.2016 - 01.2019
- Communicated effectively with senior management regarding audit results and recommended improvements.
- Trained new staff members on proper auditing techniques and procedures.
- Developed audit plans to identify areas of risk and internal control weaknesses.
- Prepared reports detailing findings from all completed audits including recommendations for corrective action plans.
- Collaborated with other departments to ensure that any discrepancies were properly addressed in a timely manner.
- Worked closely with management to discuss external audit results and action plans.
- Conducted audits on internal controls and developed reports on findings.
Education
NHA Certification - Phlebotomy
Adult And Continuing Education Center
York, PA04-2024
High School Diploma -
Agora Cyber Charter School
Pa01-2013
Skills
- Safety awareness
- Company standards
- Time Management
- Customer Engagement
- Integrity and Honesty
- Crew Leadership
- Inventory Counts
- Teamwork and Collaboration
- Sanitation and sterilization
- Patient Care
- HIPAA Compliance
- Venipuncture
- Blood collection
Certification
- NHA Certification 4/24/2024
Timeline
Crew Member
Chic-Fil-A
04.2023 - Current
Shipping Lead
Clinton Industries
09.2022 - 03.2023
Lead Auditor
Assurant Solutions
01.2016 - 01.2019
NHA Certification - Phlebotomy
Adult And Continuing Education Center
High School Diploma -
Agora Cyber Charter School