Microsoft Word and Excel
Jessica Roberts
El Cajon,CA
Summary
Professional, organized and self-motivated Tattoo Parlor Owner of 3 years takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Tattoo Parlor Owner/Customer Service Shop Supervisor
Tattoo Ink Spot
12.2021 - Current
- Greeted customers entering store and offered assistance locating desired items, ensuring a positive shopping experience.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Reduced checkout times by efficiently processing cash, debit or credit card transactions by using point-of-sale systems.
- Streamlined inventory management by accurately tracking stock levels and replenishing items as needed.
- Ensured compliance with all local and state health regulations by consistently following proper health and safety laws and regulations.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Supported store operations by assisting with opening and closing procedures, including cash handling and security measures.
Hospital Operations Lead (Promotion)
Helen Woodward Companion Animal Hospital
12.2017 - 11.2021
- Promoted to Hospital Operations Lead and worked directly with Medical Director; assisted with all medical procedures and administrative matters.
- Treated average of 300 animals each month.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Maintained a high standard of cleanliness within the clinic facility by adhering to strict sanitation protocols.
- Supply orders, monitoring of inventory levels and promptly addressing shortages.
- Developed and implemented safety protocols to protect staff, guests and animals.
- Educated pet owners on proper care techniques, such as diet, exercise, and preventative medicine.
- Collaborated with accounting department to ensure accurate financial records, processed invoices, deposits, and money logs.
- Managed A/R and the collection of outstanding invoices and past due balances.
Veterinary Technician
Helen Woodward Companion Animal Hospital
12.2014 - 11.2021
- Provided exceptional customer service, interacted with clients regarding animal health and wellness, questions and concerns, education on treatment protocol and general procedures.
- Answered multi line phone system, scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restrained animals to protect veterinarians from potential harm; handled stressed or anxious animals with specific calming techniques learned through continued education development courses.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to provide a sanitary environment for both patients and staff members.
- Prepared, sterilized and maintained medical instruments ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Conducted diagnostic tests such as blood work, radiographs, and ultrasounds.
- Administered medications, vaccines and treatments as instructed by veterinarian.
Education
High School Diploma -
Pacific Grove High School
Pacific Grove, CA07.1991
Skills
- Effective Communication
- Adaptability and Flexibility
- Teamwork and Collaboration
- Efficient multitasking
- Stress Tolerance
- Cleaning and sanitizing
- Professional Appearance
- Microsoft Office
- Cash handling and management
- Cash Register Operation
- Handling Complaints
- Strong Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Accomplishments
- Used Microsoft Excel to develop accounting spreadsheets tailored specifically to our industry to assist with account reconciliation and payroll
Timeline
Tattoo Parlor Owner/Customer Service Shop Supervisor
Tattoo Ink Spot
12.2021 - Current
Hospital Operations Lead (Promotion)
Helen Woodward Companion Animal Hospital
12.2017 - 11.2021
Veterinary Technician
Helen Woodward Companion Animal Hospital
12.2014 - 11.2021
High School Diploma -
Pacific Grove High School
Similar Profiles
Emma RemillardEmma Remillard
Manager /Social Media Marketing Manager at Ink Spot Tattoo & LaserManager /Social Media Marketing Manager at Ink Spot Tattoo & Laser
Jeanette HernandezJeanette Hernandez
Front Desk Receptionist at Raining Ink TattooFront Desk Receptionist at Raining Ink Tattoo
Ophelia LockhartOphelia Lockhart
Licensed Tattoo Artist at Beeyond Ink Tattoo StudioLicensed Tattoo Artist at Beeyond Ink Tattoo Studio