JESSICA ROBERTS
Owensboro,KY
Summary
Knowledgeable Commercial Processor with proven background in managing high-volume commercial transactions efficiently. Successfully facilitated seamless processes, ensuring timely completion and compliance with industry standards. Demonstrated expertise in document preparation and risk assessment, exhibiting strong analytical and organizational skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Processor and Foreclosure Processor
Foreman Watson Land Title
01.2017 - Current
- Manage high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality
- Manage commercial orders including ordering title work, invoicing for completed work, and creating all title documents for attorney review
- Maintain detailed financial records for investor payments/reimbursements, ensuring timely follow-up on outstanding payments
- Manage foreclosure documents, coordinating with attorneys and ensuring compliance with deadlines and company policies to prevent errors
Quality Control Manager
U.S. Bank National Association
01.2016 - 01.2017
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Provided daily updates to senior management, including action plans to address policy violations
- Conducted daily, weekly, and monthly audits to ensure adherence to policies and procedures
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reviewed and implemented controls to mitigate errors
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
Recovery and Loss Prevention Processor/Team Lead/Supervisor
U.S. Bank National Association
01.2009 - 01.2016
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness
- Managed multiple priorities simultaneously, maintaining organization even during peak periods
- Coordinated vendor communications on property preservation tasks and proposals
- Ordered and supervised property preservation for over 1,200 files
- Rectified billing inaccuracies
Education
Associate in Applied Science - Business Management
Owensboro Community And Technical College
01.2018
Skills
- Professional ethics
- Claims processing experience
- Client confidentiality
- Document management
Certification
- Organization Leadership Diploma
- Advanced Business Administration Certificate
- Business Transfer Certificate
- General Business Certificate
References
Available upon request
Timeline
Commercial Processor and Foreclosure Processor
Foreman Watson Land Title
01.2017 - Current
Quality Control Manager
U.S. Bank National Association
01.2016 - 01.2017
Recovery and Loss Prevention Processor/Team Lead/Supervisor
U.S. Bank National Association
01.2009 - 01.2016
Associate in Applied Science - Business Management
Owensboro Community And Technical College
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