Jessica Robertson
Richmond,VA
Summary
Accomplished Direct Support Professional and Secretary with a proven track record at Citizen Advocates and Nichols Law Firm LLC, excelling in client documentation and complaint resolution. Demonstrated ability to enhance client well-being and streamline office operations, achieving significant improvements in client satisfaction and operational efficiency. Skilled in time management and community integration, fostering strong relationships and promoting independence.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Citizen Advocates
Malone, NY
03.2019 - 05.2021
- Monitored health and well-being of clients and reported significant health changes.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted with planning and coordination of activities and outings based on individual needs.
Secretary
Nichols Law Firm LLC
Malone, New York
04.2009 - 09.2010
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Organized and maintained law libraries, documents and case files.
- Processed summonses, subpoenas and complaints.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed electronic or physical court filings for attorney's practice.
- Coordinated and scheduled meetings and telephone conferences.
- Received and disbursed incoming mail.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Checked office supplies stock and placed orders to maintain levels.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Composed and revised letters and depositions.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Drafted or reviewed legal documents and precedents to support case preparation.
Education
High School Diploma -
Parishville Hopkinton High-School
Parishville, NY01-2004
Some College (No Degree) - Criminal Justice
North Country Community College
Saranac Lake, NYSkills
- ADL support
- Client documentation
- Complaint resolution
- Account updating
- Scheduling
- Time management
- Community integration
- Disability awareness
- Housekeeping tasks
- Adaptive equipment use
- Case documentation
- Call handling
- Bookkeeping
- Meeting planning
- Office supplies management
Timeline
Direct Support Professional
Citizen Advocates
03.2019 - 05.2021
Secretary
Nichols Law Firm LLC
04.2009 - 09.2010
High School Diploma -
Parishville Hopkinton High-School
Some College (No Degree) - Criminal Justice
North Country Community College
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