Jessica Robin
Oroville,CA
Summary
Detail-oriented professional with a solid foundation in customer service and medical terminology. Recognized for strong problem-solving abilities and reliability, enhancing both team performance and guest experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender
Crazy Horse Saloon
Chico, CA
06.2026 - Current
- Mixed and served cocktails, ensuring quality and consistency in every drink.
- Provided excellent customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of the bar area.
- Handled cash transactions accurately, processing payments and providing change swiftly.
Supervisor/Head Bartender
Wahlburgers
Oroville, CA
09.2024 - 02.2026
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Coordinated schedules to optimize team performance and coverage during peak hours.
- Trained new staff on operational procedures and customer service protocols.
- Conducted quality control checks to maintain food safety and presentation standards.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Assisted in staff performance evaluations, providing constructive feedback for improvement.
- Resolved customer complaints promptly, improving overall guest satisfaction through effective problem-solving strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Shift Leader
Sonics Drive In
Oroville, CA
03.2021 - 01.2023
- Trained and mentored team members on customer service protocols and operational procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Implemented workflow improvements, enhancing efficiency during peak hours.
- Supervised daily operations to ensure adherence to quality and service standards.
- Coordinated inventory management, ensuring stock availability and reducing waste.
- Developed schedules to optimize labor resources and meet business demands.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Caregiver
Anderson's L.L.C
Oroville, CA
02.2017 - 03.2022
- Assisted clients with personal hygiene, medication management, and meal preparation, promoting independence.
- Provided compassionate care to clients, ensuring comfort and well-being in daily activities.
- Developed individualized care plans based on client needs.
- Mentored new caregivers, sharing best practices for patient care and safety protocols.
- Coordinated communication between healthcare providers and families to ensure continuity of care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
High School Diploma -
Oroville Adult Education Center
Oroville, CAMedical Assistant -
Sutter County Career Training Center
Yuba City, CA04-2027
Skills
- Manage reservations
- Customer service
- Strong multi tasker
- Highly reliable
- Team player attitude
- Professional self-starter
- CPR and first aid certification
- Sanitizing and disinfecting
- Microsoft and Medisoft proficiency
- Medical Terminology
- Medical billing and claims
- Medical transcription
- HCFA coding and HIPAA
- Injection and vital training
Certification
* CPR & First aid
* Food Handlers
* Traffic Control Flagger
* A.B.C
Timeline
Bartender
Crazy Horse Saloon
06.2026 - Current
Supervisor/Head Bartender
Wahlburgers
09.2024 - 02.2026
Shift Leader
Sonics Drive In
03.2021 - 01.2023
Caregiver
Anderson's L.L.C
02.2017 - 03.2022
High School Diploma -
Oroville Adult Education Center
Medical Assistant -
Sutter County Career Training Center