Jessica Rose Robinson
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a challenging customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
3rd Assistant Manager
Safeway
Winslow , AZ
2009.12 - 2021.08
- Orchestrated positive customer experiences by overseeing every area of store operations eg. food safety , company standards on quality and a positive professional work environment.
- Helped design, create and implement weekly and monthly ad changes to attract customers and boost sales revenue.
- I personally handled all bulk special orders for the store, coordinating between departments and warehouses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns for 11+years.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
GED -
Lighthouse Academy
OnlineSkills
- Staff Management
- Creative merchandising
- Sales and marketing
- Multitasking Abilities
- Flexible and Adaptable
- De-escalation Techniques
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
Timeline
3rd Assistant Manager
Safeway
2009.12 - 2021.08
GED -
Lighthouse Academy