Jessica Robinson
Carrollton,Texas
Summary
Dynamic Vice President of Human Resources with over 8 years of experience in HR management and strategy. Expertise in driving diversity initiatives, aligning HR practices with business goals, and optimizing recruitment processes, resulting in a 15% reduction in employee turnover. Proven track record in maintaining compliance with employment laws and conducting internal investigations with transparency. Demonstrates strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Committed to fostering an inclusive workplace and enhancing employee engagement, ready to contribute valuable insights to elevate the HR function.
Overview
17
17
years of professional experience
Work History
VP of Human Resources
TPG Hotels & Resorts
McKinney, TX
12.2025 - Current
- Developed and implemented HR strategies aligning with business objectives.
- Led talent acquisition initiatives to attract and retain top-tier candidates.
- Streamlined performance management processes, enhancing employee engagement and productivity.
- Oversaw benefits administration, ensuring competitive offerings for employees.
- Collaborated with executive leadership on organizational structure and workforce planning.
- Managed employee relations, resolving conflicts and promoting a positive workplace culture.
- Mediated conflict resolution between employees and managers, fostering healthier working relationships throughout the organization.
- Developed comprehensive onboarding programs to ensure new hires'' successful integration into the company culture.
- Launched employee engagement surveys and implemented action plans based on feedback, leading to increased job satisfaction scores.
- Implemented performance management systems that aligned employees'' goals with overall business objectives.
- Streamlined recruitment processes for improved efficiency and reduced time-to-fill rates.
- Oversaw administration of benefits programs including health insurance, retirement plans, disability coverage, and leave policies.
- Evaluated HR technology solutions and led implementation projects aimed at modernizing HR processes such as recruitment and performance management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Senior Human Resources Manager
McNeill Hotel
Memphis
08.2020 - 11.2025
- Provided comprehensive updates on HR policy changes to employees, ensuring compliance with regulations and state laws.
- Instituted company-wide diversity and inclusion initiatives, fostering a more inclusive workplace culture.
- Collaborated with senior leadership to synchronize HR strategies with overarching business objectives, enhancing organizational effectiveness.
- Identified training needs within the HR department and delivered targeted training for employees and leaders, recommending methods to continuously improve productivity and achieve business goals.
- Safeguarded the confidentiality of employee and company proprietary information in the execution of job duties.
- Engaged with leadership to evaluate and refine HR policies company-wide.
- Partnered with managers to ensure compliance with organizational policies, supplying clarifications and recommending necessary adjustments.
- Managed the accuracy of HR records in accordance with applicable laws, facilitating efficient data retrieval as needed.
- Conducted thorough internal investigations, addressing employee concerns with equity and transparency.
- Revamped payroll processing procedures for enhanced accuracy and timeliness utilizing advanced software solutions.
HR Director
Windsor Senior Living
Plano
03.2018 - 08.2020
- Oversaw all HRIS and payroll systems to enhance functionality and efficiency through a paperless system.
- Partnered with Executive and Leadership teams to address HR-related issues encompassing organizational development, policies, and programs covering employment, compensation, benefits, performance management, recruitment and retention, employee relations, health and wellness, training & development, and workers' compensation.
- Established an effective hiring and onboarding process that culminated in a 15% reduction in turnover.
- Developed and adjusted policies and procedures to meet state regulations and employment laws applicable to assisted living.
- Engineered and instituted management development and ongoing training programs for all management personnel to ensure consistency in HR practices and enhance their management skills.
HR Generalist
Beth Sholom Lifecare Community
Richmond
09.2017 - 03.2018
- Assisted in the administration of weekly payroll, benefit reconciliation, policy development, and employee relations.
- Supported recruitment, hiring processes, training programs, and retention strategies for full and part-time staff in fulfillment of organizational responsibilities.
- Coordinated interview scheduling, conducted background checks, and completed new hire documentation for prospective candidates.
- Facilitated monthly orientations alongside management and delivered training on new policies to staff.
- Developed and modified policies and procedures as necessary to remain compliant with state regulations for long-term care and assisted living facilities.
Campus Life Enrichment Director
Beth Sholom Lifecare Community
Richmond
06.2017 - 09.2017
- Organized, directed, and managed the activities department's daily operations alongside the activity coordinators.
- Recruited, hired, trained, and retained full and part-time staff and volunteers, fulfilling the facility's operational responsibilities.
- Managed departmental budget and ensured adherence to monthly expenditure parameters for activity coordinators.
- Provided leadership and coaching to direct reports, enhancing team performance.
- Facilitated daily activities to enhance the quality of life for seniors.
Resident Program Director
Commonwealth Senior Living at Chesterfield
Richmond
09.2014 - 05.2017
- Organized and developed curriculum for assisted living and memory care residents to achieve care plan objectives.
- Educated families on effective communication strategies for meaningful interactions with their loved ones.
- Oversaw recruitment and training of both full-time and part-time staff.
- Facilitated support groups and educational sessions for families to better understand dementia and its effects.
- Completed and maintained assessments, care plans, and progress notes while gathering information to design multifaceted activities tailored to assisted living and memory care neighborhoods.
- Supervised and conducted monthly in-service training for staff members.
- Led monthly orientations.
- Ensured state licensure compliance.
- Conducted investigations and provided counseling to employees, ensuring adherence to policies and procedures.
- Actively contributed as a member of a multidisciplinary team to develop interventions tailored to residents' needs and company policies.
- Delivered bi-weekly dementia training for orientation and existing employees to ensure compliance.
Activity Director
ManorCare: Imperial
Richmond
01.2014 - 09.2014
- Recruited, hired, trained, and retained a full and part-time staff and volunteers to ensure the successful execution of the facility's responsibilities.
- Completed and maintained assessments, care plans, progress notes, and gathered information to design multifaceted activities.
- Directed and organized a therapeutic curriculum to assist residents in achieving care plan objectives.
- Actively participated as a member of a multidisciplinary team to develop interventions that comply with resident needs and company policies.
- Led a Quality Assurance multidisciplinary program to uphold accreditation standards and compliance requirements for facility and state policies.
Recreation Therapist
Southside Regional Medical Center
Petersburg
04.2012 - 09.2013
- Facilitated psycho-educational and recreational group sessions for both inpatient and outpatient behavioral health.
- Assisted military personnel facing various behavioral health challenges, including PTSD from deployment, anxiety, anger, and depression caused by stress.
- Assessed patients with behavioral health and mental illness, appropriately enrolling them in therapeutic groups matched to their needs.
- Implemented individualized coping strategies to assist patients in effectively managing stressors, triggers, and emotional challenges.
- Developed targeted treatment goals upon admission based on specific symptoms and diagnoses.
Human Resource Manager
Parham Healthcare and Rehabilitation Center
Richmond
10.2011 - 04.2012
- Facilitated bi-monthly orientations covering policies, procedures, and benefits for new hires.
- Conducted quarterly customer service training sessions for company-wide staff members.
- Led recruitment efforts for vacant positions across the organization, encompassing both phone and in-person interviews, offer negotiations, and documentation entry into the ADP system.
- Executed bi-monthly meetings with leadership to analyze and assess staff retention strategies.
- Conceived collaborative solutions with management and individual staff for addressing staff relations and interdisciplinary actions as necessary.
Activities Director
Parham Healthcare and Rehabilitation Center
Richmond
08.2010 - 04.2012
- Managed department operations and staff, including volunteers, to implement appropriate activities for long-term and skilled geriatric patients.
- Oversaw daily therapeutic activities for individuals in varying stages of rehabilitative recovery.
- Coordinated and managed large-scale facility events for staff and residents.
Recreation Therapist, CTRS
Central State Hospital, Forensic Unit
Petersburg
05.2009 - 08.2010
- Evaluated and assessed incoming criminal psychiatric patients using Central State's standard intake procedures.
- Designed and facilitated therapeutic programs aimed at equipping individuals with the necessary skills to function effectively in society.
- Collaborated as a member of the multidisciplinary treatment team to appraise the efficacy of prescribed therapies for patients and to make adjustments as necessary.
Education
Masters of Science - Human Resources Management
Strayer University
Chesterfield10-2016
Bachelors of Science - Recreation Therapy
Radford University
Radford05-2009
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Employee relations
- Payroll management
- Recruitment strategies
- Benefits administration
- HR technology
- Talent management
- Onboarding programs
- Employment law
- Labor relations
- Employee engagement
- Leadership development
- Recruitment and hiring
- Employee onboarding
- Training development
- Policy enforcement
- Employee handbook development
- Risk management
- Compliance
- Corrective action planning
- HRIS management
Timeline
VP of Human Resources
TPG Hotels & Resorts
12.2025 - Current
Senior Human Resources Manager
McNeill Hotel
08.2020 - 11.2025
HR Director
Windsor Senior Living
03.2018 - 08.2020
HR Generalist
Beth Sholom Lifecare Community
09.2017 - 03.2018
Campus Life Enrichment Director
Beth Sholom Lifecare Community
06.2017 - 09.2017
Resident Program Director
Commonwealth Senior Living at Chesterfield
09.2014 - 05.2017
Activity Director
ManorCare: Imperial
01.2014 - 09.2014
Recreation Therapist
Southside Regional Medical Center
04.2012 - 09.2013
Human Resource Manager
Parham Healthcare and Rehabilitation Center
10.2011 - 04.2012
Activities Director
Parham Healthcare and Rehabilitation Center
08.2010 - 04.2012
Recreation Therapist, CTRS
Central State Hospital, Forensic Unit
05.2009 - 08.2010
Bachelors of Science - Recreation Therapy
Radford University
Masters of Science - Human Resources Management
Strayer University