Jessica Robison
Phoenix,AZ
Summary
Safety-conscious and detail-oriented security team member with exceptional communication skills. Adept at monitoring premises using advanced security cameras to ensure facility safety and security. Demonstrated ability to handle and resolve conflicts professionally, maintaining a calm and composed demeanor. Committed to maintaining a secure environment and providing excellent service to staff and visitors.
Overview
20
20
years of professional experience
Work History
Armed Security Officer
Survelliance Security
04.2023 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Unarmed Security Guard
Weiser Security Company
01.2021 - Current
- Secured different facilities such as apartment complex, churches and gated facilities
- Giving access for entrance into the facility
- Patrolling the property for and watching surveillance cameras
Shift Supervisor
Allied Universal Services
12.2021 - 03.2023
- Ensure that all protocols & polices were followed
- Respond to incidents and critical situations in a timely manner
- Provide customer service & security to our client & their employees
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
Mail Processor
J. P. Morgan Chase
07.2021 - 12.2021
- Processed and organized the contents of mail deliveries
- Organize forms and documents per client requirements
- Checked forms and documents for completeness
Claims Specialist
Meritain Health
07.2019 - 05.2021
- Assist members and providers with understanding claims and explanation of benefits
- Providing members with providers with health benefits
- Performed adjustments on claims
- Answered inbound calls
- Problem solving issues on claims
- Participated on their high-profile team, handling Aetna's most valued accounts
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Worked productively in fast-moving work environment to process large volumes of claims.
Unarmed Security Guard
Allied Universal
06.2019 - 09.2019
- Fire watch in a professional building
- Hourly patrols of 6 floors and rooftop
- Monitored the surveillance cameras
- Patrolled the parking Garage
Medical Secretary
Franciscan Alliance
08.2016 - 02.2018
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Arrange hospital admissions for patients
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings
Patient Care Associate
Franciscan Alliance
03.2005 - 02.2018
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician
- Assist nurses or physicians in the operation of medical equipment or provision of patient care
- Collect specimens, such as urine, feces, or sputum
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Education
High School -
Bloom High School
Chicago Heights, Illinois01.2005
C.N.A. -
Elim outreach Training School
Homewood, Illinois08.2006
Billing & Coding Specialist -
Elim outreach Training School
Homewood, Illinois12.2016
Skills
- Excellent Customer Service Skills
- Guest relations
- Multi-tasking
- Time management
- Conflict resolution
- Problem solving
- Active listening
- Critical thinking
- Data entry
Timeline
Armed Security Officer
Survelliance Security
04.2023 - Current
Shift Supervisor
Allied Universal Services
12.2021 - 03.2023
Mail Processor
J. P. Morgan Chase
07.2021 - 12.2021
Unarmed Security Guard
Weiser Security Company
01.2021 - Current
Claims Specialist
Meritain Health
07.2019 - 05.2021
Unarmed Security Guard
Allied Universal
06.2019 - 09.2019
Medical Secretary
Franciscan Alliance
08.2016 - 02.2018
Patient Care Associate
Franciscan Alliance
03.2005 - 02.2018
High School -
Bloom High School
C.N.A. -
Elim outreach Training School
Billing & Coding Specialist -
Elim outreach Training School
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