Jessica Rocamontes
Colleyville,TX
Summary
Dynamic and versatile professional with a rich blend of experience in banking, direct sales leadership, and education. As a former Lead Teller and Banker with Wells Fargo for six years, I developed a strong foundation in financial services, customer relationship management, and team leadership. Transitioning to entrepreneurship, I co-founded a successful direct selling business, demonstrating exceptional skills in sales, team building, and business management. Currently, as a dedicated mother of three, I bring a unique perspective to my role, balancing homeschooling a seven year old with the demands of a thriving business. This multifaceted background has honed my abilities in multitasking, problem-solving, and adaptability, making me a valuable asset to any team.
Overview
15
15
years of professional experience
Work History
Stay-At-Home-Mom
Self-employeed
03.2015 - Current
- Proven ability to learn quickly and adapt to new situations.
- Formulated and balanced a budget, paying bills and identifying cost-saving opportunities for a household of 2 adults and 3 children.
- Administered homeschooling to 1 child while multitasking the care of another.
- Self-motivated, with a strong sense of personal responsibility.
- Created and scheduled various household duties for 2 children according to their capabilities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Lead Teller/Bank Officer
Wells Fargo Bank
06.2009 - 03.2015
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Generated monthly reports on customer activity and customer feedback.
Education
No Degree -
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Joshua High School
Joshua, TX05.2008
Skills
- Microsoft Word
- Interpersonal Communication
- Clerical Support
- Critical Thinking
- Remote Office Availability
- Dependable and Responsible
- Organizational Skills
- Flexible and Adaptable
- Calm Under Pressure
Fitness
Strength Training
Pelaton- Cycling
Timeline
Stay-At-Home-Mom
Self-employeed
03.2015 - Current
Lead Teller/Bank Officer
Wells Fargo Bank
06.2009 - 03.2015
No Degree -
Tarrant County College District
High School Diploma -
Joshua High School