Jessica Rodriguez
Fresno,CA
Summary
Loan Processor highly effective at coordinating documents between departments and individuals . Great problem solver and organizer. Over 2 years of experience in auto loan processing . Friendly Receptionist with background in various office settings. Knowledgeable in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities,
Overview
10
10
years of professional experience
Work History
Loan Processor
ZINC Financial
04.2020 - 05.2023
- Reviewed loan files for completeness and identified missing documentation
- Verified client income, credit reports, employment and insurance along with other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensure all loans meet company guidelines
- Good knowledge of computer software
Receptionist
ZINC Financial
10.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier Assistant Manager
Robertito's Taco Shop
06.2013 - 04.2020
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
High School Diploma -
Clovis Adult Education
Clovis, CA06.2014
Skills
- Loan Evaluations
- Information Verification
- Office Equipment Operation
- Telephone Skills
- Verbal and Written Communication
- Packaging and Mail Receiving
- Bilingual
- Teamwork
- Dependable
- Trustworthy
- Fast learner
Timeline
Receptionist
ZINC Financial
10.2021 - 05.2022
Loan Processor
ZINC Financial
04.2020 - 05.2023
Cashier Assistant Manager
Robertito's Taco Shop
06.2013 - 04.2020
High School Diploma -
Clovis Adult Education
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