Tamara Cano
Fresno,CA
Summary
Highly organized and dependable Staff Accountant with additional background in finance and customer service. Detail- driven individual experienced in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Staff Accountant
ZINC Financial
10.2018 - Current
- Monitor account payments, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Prepare and process journal entries to record in general ledger and maintain consistent documentation.
- Execute financial reporting, reconciliations, and month-end accruals.
- Participate in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Prepare working papers, reports and supporting documentation for audit findings.
Customer Loyalty Representative
Oportun
03.2018 - 10.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Processed loan applications and monitored progress from start to finish.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Teacher
Kinder Care Daycare
09.2016 - 09.2017
- Planned and implemented different daily activities to enhance overall development and growth of every child.
- Communicated frequently with parents about child growth and progress, recommending at-home reinforcement to support struggling children.
- Maintained patience and level-headedness in diverse situations to support child development and personal growth.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Phone Banker
Wells Fargo
03.2016 - 09.2016
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Bank Teller
Chase Bank
08.2015 - 03.2016
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Coordinator
Capital One
11.2012 - 07.2015
- Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
No Degree - General Studies
Portland Community College
Portland, ORHigh School Diploma -
Sunset High School
Portland, OR06.2011
Skills
- Journal Entry Preparation
- Accounts Payable / Invoice Coding
- Financial Reporting
- Finance
- Data Inputting
- Bank Reconciliation
- Microsoft Excel Proficiency
- Audit Support
- Bilingual (English and Spanish)
Timeline
Staff Accountant
ZINC Financial
10.2018 - Current
Customer Loyalty Representative
Oportun
03.2018 - 10.2018
Lead Teacher
Kinder Care Daycare
09.2016 - 09.2017
Phone Banker
Wells Fargo
03.2016 - 09.2016
Bank Teller
Chase Bank
08.2015 - 03.2016
Customer Service Coordinator
Capital One
11.2012 - 07.2015
No Degree - General Studies
Portland Community College
High School Diploma -
Sunset High School
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