Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Rodriguez

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

TDA Lead Clerk

H & M International Transportation
Chicago, IL
03.2017 - Current
  • First point contact for drivers in-gating the yard
  • Put forth excellent customer service to ensure drivers are knowledgeable and follow proper protocal procedures
  • Responsible for the efficiency of the Truck Dispatch Area in the terminal
  • Assuring that man power is in place and that equipment is running efficiently & safely
  • Provide support to management with daily operations of the terminal.
  • Manage flow within the terminal by identifying situations that require problem solving such as time delays.
  • Assist in developing strategies to improve customer service initiatives
  • Develop efficient procedures to streamline driver flow within the yard
  • Effectively direct drivers to their lift on/ lift off area
  • Maintain inventory of the stack area to ensure freight is in assigned locations

Office Coordinator

Collision Revision
Melrose Park, IL
07.2013 - 12.2016
  • Greeted customers upon entrance and made them feel welcome.
  • Coordinated office operations and procedures to ensure organizational efficiency to provide high quality customer service.
  • Prepared invoices, reports, memos, letters, and other documents.
  • Collected Insurance deductible upon completion of repairs as well as payments for out-of pocket services.
  • Received payments from insurance companies and applied to accounts payable.
  • In charge of all general office duties, answering phones, setting and confirming appointments.
  • Used Microsoft Word and excel.
  • Created and maintained filing systems, both paper and electronic.

Education

Medical Coding

Northwestern Business College Other
Bridgeview, IL
01.2006

High School Diploma -

Cosmopolitan Prep High
Chicago, IL
01.2003

Skills

  • Strong Customer Relations
  • Interact well with others
  • Adaptive to new work environments
  • Operations Support
  • Peer Relationships
  • Multi-Task Management
  • High-energy attitude
  • Able to work under pressure

Timeline

TDA Lead Clerk

H & M International Transportation
03.2017 - Current

Office Coordinator

Collision Revision
07.2013 - 12.2016

Medical Coding

Northwestern Business College Other

High School Diploma -

Cosmopolitan Prep High

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Jessica Rodriguez