Jessica Rodriguez
Pharr
Summary
To obtain a career in a well-respected atmosphere. Where I can show off my talents, hard work and persistency. I strive for excellence while working hard and respecting others. I can adjust to newer tasked and learn at quick rate of speed. I enjoy taking on challenges and completing task on time.
Overview
18
18
years of professional experience
Work History
Bilingual Mobile Rep 2 Agent
Spectrum
05.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced customer satisfaction by troubleshooting and repairing electronic devices in a timely manner.
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
- Self-motivated, with a strong sense of personal responsibility.
Kitchen Cook
Stripes 7-11 Stores
07.2022 - 04.2023
- Offered tasty options for people following vegetarian, gluten-free and allergy-sensitive diets.
- Promoted excellence in food quality and presentation for kitchen staff.
- Followed and adjusted recipes to create healthy, flavorful meals and maximize customer satisfaction.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
General Manager
Wingit Restaurant
09.2020 - 07.2021
- I am the, here in charge of creating scheduling, ordering products from multiple companies to ensure the success of the restaurant
- I open/close the restaurant on a weekly basis
- I handle all the positive and negative feed back from our customers
- I take face to face orders and deliver food to the wonderful customer making sure they have an enjoyable experience.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Caregiver
Kids University of Marietta
08.2018 - 09.2020
- I was responsible for taking care of newborns, infants, toddlers and after-schooler children
- I cook the kids their lunch and dinner every day
- I was also responsible for picking up the after-schoolers from there various school location
- I prepared weekly meals for over 15 family during the pandemic
- I collected facility weekly dues and spoke with parents on children daily behavior
- I create many memories with these children that will last me a lifetime.
Restaurant Server
Darden Restaurants Inc
04.2007 - 08.2018
- Spent 11 Years
- I was responsible for given the best customer service following the Darden way
- I worked as a server taken care of guest and upselling them items to make their experience memorable
- AS a trainer, teaching new employees how to give the best services to their guest
- Teaching them about the history of Olive Garden the preparation, the food, the cost, policy and procedures and the wine selection
- As management I was responsible for scheduling, food cost, reorganizing of food and expenditures, weekly food ordering, customer complaints and discounting.
Olive Garden
12.2017 - 01.2018
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
PSJA North High School
05.1999
Skills
- High-Volume Environments
- Complex Problem-Solving
- Ingredient Weighing and Measuring
- Company Quality Standards
- Sanitation Standards Compliance
- Safe Work Practices
- Customer support
- Customer relations
- Data entry proficiency
- Goal-oriented mindset
- Client service
- Technical troubleshooting
Timeline
Bilingual Mobile Rep 2 Agent
Spectrum
05.2023 - Current
Kitchen Cook
Stripes 7-11 Stores
07.2022 - 04.2023
General Manager
Wingit Restaurant
09.2020 - 07.2021
Caregiver
Kids University of Marietta
08.2018 - 09.2020
Olive Garden
12.2017 - 01.2018
Restaurant Server
Darden Restaurants Inc
04.2007 - 08.2018
High School Diploma -
PSJA North High School