Jessica Rodriguez
Pharr,TX
Summary
Career-focused professional with a strong commitment to excellence and a proven ability to adapt quickly to new tasks. Demonstrates persistence and a strong work ethic while respecting team dynamics. Enjoys tackling challenges and consistently meets deadlines with high-quality results.
Overview
6
6
years of professional experience
Work History
Bilingual Mobile Rep 3 Agent
Spectrum
05.2023 - Current
- Increased customer satisfaction by promptly addressing and resolving complaints, leading to improved customer loyalty.
- Enhanced customer satisfaction by efficiently troubleshooting and repairing electronic devices, reducing downtime for customers.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory solutions that fostered customer trust.
- Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
- Demonstrated self-motivation by consistently meeting personal and team goals.
General Manager
Wingit Restaurant
09.2020 - 07.2021
- Coordinated scheduling and ordered products from multiple suppliers to support restaurant operations.
- Opened and closed restaurant weekly, ensuring proper management of operations.
- I handle all the positive and negative feedback from our customers
- Processed face-to-face orders and delivered food to customers, ensuring enjoyable dining experiences.
- I handle all the positive and negative feed back from our customers
- I take face to face orders and deliver food to the wonderful customer making sure they have an enjoyable experience.
Education
High School Diploma -
PSJA North High School
Pharr, TX05-1999
Skills
- Customer support and relations
- Client service excellence
- Technical documentation
- Regulatory compliance
- Customer service strategy
- Customer interaction
- Bilingual communication
- Customer relations
- CRM software management
- High-volume environments
- Service excellence
- Technical support
Accomplishments
- Bronze Award
- S.O.M.O.S. Elite Silver Award
Timeline
Bilingual Mobile Rep 3 Agent
Spectrum
05.2023 - Current
General Manager
Wingit Restaurant
09.2020 - 07.2021
High School Diploma -
PSJA North High School