Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Rodriguez

Mission Hills,Ca

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Office Technician

LAUSD- North Valley Occupational Center
Mission Hills, CA
10.2022 - 01.2023
  • Daily check of attendance for all teachers, contact available substitute teachers when a class needs to be fulfilled, and update/correct payroll for all employees.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well-organized and sufficiently stocked.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with the onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.
  • Utilized office management software to record and track employee information.
  • Created and maintained detailed records of all office activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Purchased and maintained office supplies.
  • Reviewed files, records, and other documents to obtain information to respond to requests.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Office Technician

LAUSD- Chatsworth Charter High School
Chatsworth, CA
02.2018 - 06.2019
  • My general office duties were to assist with enrolling new and returning students, maintain confidential student records, and send or request all student records.
  • I would assist in other offices when needed, such as the attendance office, the main office, and the security desk.
  • Occasionally, I was responsible for printing teacher rosters, attendance history, and assisting teachers with printing documents.
  • My main duties were to send and receive student records.
  • I would fax or mail the student records request to each prior school that the student attended.
  • Once I received the records, I was responsible for documenting the receipt of records and filing them in the correct area.
  • I would assist each counselor with important documents when enrolling new students.
  • As the office clerk, I was responsible for updating and maintaining rosters of students in each grade.
  • When assisting in the main office, my duties were to ring the school bell, distribute substitute schedules and keys, intake all school mail, and take messages for the principal.

Customer Service Receptionist

Regal Medical Group
Northridge, CA
08.2014 - 07.2017
  • As the customer service receptionist, I would operate and manage a 7-line phone system (Cisco and Nortel).
  • I was responsible for covering the front reception area when needed; therefore, I would greet all incoming visitors (members and guests) with a friendly, professional, and helpful demeanor.
  • I would obtain any information from the visitors on whom they are there to meet, verify, and distribute visitors' badges.
  • My duties were to log all inbound mail received from multiple couriers, organize and maintain the front office, and multiple conference rooms, and support office staff as needed with tasks such as filing, scanning, etc.
  • I would book training rooms and/or conference rooms for employees, such as admin assistants, directors, and vice presidents.
  • As the back office receptionist, my duties were to operate and manage the seven-line phone system, direct and transfer calls to the appropriate individual and/or department, take messages, and deliver them to the appropriate individual via Microsoft Outlook.
  • I was responsible for faxing the providers' office a member demographic form to verify members' information.
  • Once I receive the completed demographic form, I will input the updated information into the EZ-CAP system.
  • I was responsible for maintaining and updating the company's global address list.
  • Cross-trained and backed up other customer service managers.

Receptionist & Service Cashier

California Superstores Valencia KIA
Valencia, CA
03.2012 - 01.2014
  • As the receptionist, my duties included answering multiple lines, responding to callers' questions and/or directing calls to the appropriate individual, delivering incoming messages to the appropriate individual, and jotting down car sales on the sales board and in the ADP system.
  • I was responsible for receiving and signing for incoming packages from multiple couriers, creating a daily log sheet of customers for each salesman, and handling outgoing mail, email, and faxes.
  • I would clean and maintain the showroom floor.
  • As the service cashier, my duties were to file service and warranty documents alphabetically, cash out service billing, and parts billing invoices for customers, the parts department, and the service manager.
  • I was responsible for opening and closing the cashier drawer, as well as logging all sales and repairs on a daily spreadsheet.

Education

High School Diploma -

North Valley Occupational Center
01.2012

Skills

  • Microsoft Office
  • ADP/CRM
  • REA/LEA
  • EZ-CAP
  • UltiPro
  • MiSis
  • Document control
  • Strong organizational skills
  • Data entry proficiency
  • Scheduling appointments
  • File organization
  • Document management

References

References available upon request.

Timeline

Office Technician

LAUSD- North Valley Occupational Center
10.2022 - 01.2023

Office Technician

LAUSD- Chatsworth Charter High School
02.2018 - 06.2019

Customer Service Receptionist

Regal Medical Group
08.2014 - 07.2017

Receptionist & Service Cashier

California Superstores Valencia KIA
03.2012 - 01.2014

High School Diploma -

North Valley Occupational Center

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