Jessica Rodriguez
Winter Haven,FL
Summary
Motivated professional with a strong work ethic and commitment to achieving company objectives. Demonstrates readiness to take on increased responsibilities and contribute to team success. Eager to gain valuable experience while delivering high-quality results.
Overview
12
12
years of professional experience
Work History
Nail Technician/Salon Receptionist
Lavish Nails & Spa
Winter Haven, Florida
03.2024 - 10.2024
- Maintained cleanliness and sanitation of tools and workstations.
- Educated clients on nail care and maintenance best practices.
- Managed appointments and client schedules effectively.
- Ensured compliance with health regulations and safety standards in the spa environment.
- Provided high-quality nail services using various techniques and products.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
Warehouse Worker
Amazon
Davenport, Florida
09.2022 - 05.2024
- Assisted in loading and unloading shipments to ensure timely processing.
- Collaborated with team members to meet daily operational goals and deadlines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
Warehouse Worker
Amazon
Davenport, Florida
09.2021 - 12.2021
- Sorted and organized inventory to maintain an orderly work environment.
- Assisted in loading and unloading shipments to ensure timely processing.
- Collaborated with team members to meet daily operational goals and deadlines.
- Used pallet jacks to move items to and from warehouse locations.
Dispatch Clerk
HDR|ICA
Orlando, FL
01.2015 - 11.2017
- Coordinated communication between drivers and logistics team.
- Maintained accurate records of dispatch activities daily.
- Managed inventory levels to ensure timely dispatch operations.
- Reported delays, accidents, or other traffic and transportation situations.
- Developed strategies for improving operational processes related to dispatching procedures.
- Responded quickly to emergency situations requiring re-routing of vehicles due to road closures or inclement weather conditions.
Call Center Team Lead
Crystal Springs
Lakeland, Florida
11.2017 - 03.2020
- Supervised daily operations and ensured adherence to call center protocols.
- Trained new team members on customer service best practices and systems.
- Monitored call quality and provided constructive feedback to agents.
- Resolved escalated customer issues with effective communication strategies.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Collaborated with management to implement process improvements in workflows.
Cashier and Stocker
Carter’s
Orlando, FL
05.2014 - 12.2014
- Operated cash register, processing customer transactions efficiently.
- Maintained a clean and organized checkout area at all times.
- Handled returns and exchanges according to company policy.
- Managed inventory levels by restocking shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Supervisor
JCR & Associates
Orlando, FL
09.2012 - 03.2014
- Trained staff on customer service protocols and best practices.
- Developed training materials to enhance staff knowledge and skills.
- Coordinated schedules to ensure adequate coverage during peak times.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Associates - Cosmetology
Ridge Technical College
Winter Haven, FL05-2024
General Diploma -
Haines City High School
Haines City, FL06.2012
Skills
- Fluent in English
- Fluent in Spanish
- Customer relationship management
- Appointment management
- Sanitation procedures
- Sanitation practices
References
Available upon request
Languages
Spanish
Professional
References
References available upon request.
Timeline
Nail Technician/Salon Receptionist
Lavish Nails & Spa
03.2024 - 10.2024
Warehouse Worker
Amazon
09.2022 - 05.2024
Warehouse Worker
Amazon
09.2021 - 12.2021
Call Center Team Lead
Crystal Springs
11.2017 - 03.2020
Dispatch Clerk
HDR|ICA
01.2015 - 11.2017
Cashier and Stocker
Carter’s
05.2014 - 12.2014
Customer Service Supervisor
JCR & Associates
09.2012 - 03.2014
Associates - Cosmetology
Ridge Technical College
General Diploma -
Haines City High School
Similar Profiles
San Juana MartinezSan Juana Martinez
Nail Technician at Vip Nails & Spa Salon / Allure Nails & Spa SalonNail Technician at Vip Nails & Spa Salon / Allure Nails & Spa Salon
Kimberly StantonKimberly Stanton
Hairstylist at Lavish Hair SpaHairstylist at Lavish Hair Spa
Savannah ReyesSavannah Reyes
Med Spa Coordinator at Lavish Aesthetics Med SpaMed Spa Coordinator at Lavish Aesthetics Med Spa
RENEE ROBERTS-WILLIAMSRENEE ROBERTS-WILLIAMS
Hospice Nurse at VITAS HealthcareHospice Nurse at VITAS Healthcare
Amy Ortiz BurgosAmy Ortiz Burgos
Head Chef at Terra Gaucha Brazilian Steak HouseHead Chef at Terra Gaucha Brazilian Steak House