San Juana Martinez
Houston,TX
Summary
Dedicated and enthusiastic customer service professional with over 5-10 years of experience assisting customers. Highly adaptable and focused on delivering flawless results. Demonstrates strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Skilled beauty professional with expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nail Technician
Vip Nails & Spa Salon / Allure Nails & Spa Salon
07.2022 - Current
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Improved service efficiency by implementing new appointment scheduling software, enhancing client flow.
- Developed customized nail art designs based on client preferences, showcasing creativity and technical skills.
- Educated clients on nail care maintenance, promoting healthy habits to extend the longevity of services.
- Established strong client relationships through exceptional customer service and communication skills.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Server
Pluckers
12.2020 - Current
- Organized dining room and kitchen for daily operations.
- Enforced alcohol beverage control policies to ensure compliance.
- Assisted patrons in choosing food and beverages by presenting the menu and recommending courses.
- Maintained up-to-date knowledge of menu choices, specialties, and deviations.
Cashier
Whataburger
02.2020 - 05.2020
- Delivered exceptional patron service in dynamic, high-pressure environments.
- Facilitated effective communication with coworkers and management.
- Mastered POS computer system for efficient order processing.
- Executed financial transactions with speed and accuracy.
- Proactively engaged in further activities once regular tasks were done.
Collections
Fredy Kia
04.2019 - 10.2019
- Managed comprehensive processes for accounts receivable collections.
- Fostered strong relationships with accounts to establish trust and credibility.
- Executed follow-up calls to patrons for overdue payment collection.
- Oversaw accounts at 30, 90, and 180-day intervals using database systems.
- Collaborated with clients facing financial difficulties to establish manageable monthly payment plans.
- Coordinated payment negotiations in response to vehicle complications.
- Analyzed overdue accounts and initiated repossession process when necessary.
- Drafted contracts for new clients and organized documentation.
- Answering phone calls, Recieving payments, and recording payment history
Server
Chulas
03.2018 - 12.2018
- Team leader; trained new employees on the menu, computer system as well as to serve and expedite orders
- Ensured accurate transmission of orders to bar and kitchen by documenting patrons' selections.
- Ensured timely service by transporting orders from bar and kitchen.
Server
Pipeline grill
01.2018 - 02.2018
- Acknowledge restaurant selection and extend invitation for another visit.
- Totaled charges to obtain revenues and issued bills.
- Enhanced team collaboration.
- Executed essential cleaning tasks as required by supervisor.
Server
Ojos locos
11.2017 - 12.2017
- Maintain grooming and appearance standards consistently.
- Resolved customer service concerns efficiently to ensure satisfaction.
- Marketed beverages while delivering outstanding customer service.
- Cultivated strong customer relationships to encourage repeat business.
Cashier
Walmart
09.2017 - 11.2017
- Facilitated completion of sales and item location for clients.
- Addressed customer inquiries swiftly and efficiently.
- Verified age of customers to ensure compliance with alcohol sales regulations.
- Handled POS transactions involving checks, cash, and credit purchases.
Cashier
Texaco
07.2017 - 10.2017
- Supported inventory management and shelf stocking.
- Conducted cash drops during shifts to manage high register amounts.
- Encouraged a positive environment through respectful interactions with employees and customers.
- Managed daily operations from opening to closing.
Cashier
Subway
01.2017 - 03.2017
- Stored food in specified containers to maintain freshness.
- Prepared various meats, vegetables, and desserts following patrons' orders and company guidelines.
- Maintained cleanliness and organization of establishment.
- Adapt to high-pressure situations during peak times.
Cashier
Whataburger
02.2015 - 02.2017
- Adhered to protocols for safe food preparation.
- Cultivated loyal clientele by engaging in friendly interactions.
- Addressed customer issues swiftly and with professionalism.
- Cross-trained team members to enhance service efficiency.
Education
Trade - Manicurist/pedicurist
Houston Training Schools
Houston, TX11.2021
High School Diploma - undefined
Sam Rayburn High School
Pasadena, Tx06.2016
Skills
- Cash handling
- Basic math
- Analytical
- Written and verbal communication
- Leadership
- Problem solving
- Sanitation procedures
- Appointment management
- Client consultation
- Proficient in software
- Health and safety regulations
- Acrylic application
- Manicures and nail care
- Pedicure
- Shellac application
- Detail-oriented
Certification
Manicurist/pedicurist
Timeline
Nail Technician
Vip Nails & Spa Salon / Allure Nails & Spa Salon
07.2022 - Current
Server
Pluckers
12.2020 - Current
Cashier
Whataburger
02.2020 - 05.2020
Collections
Fredy Kia
04.2019 - 10.2019
Server
Chulas
03.2018 - 12.2018
Server
Pipeline grill
01.2018 - 02.2018
Server
Ojos locos
11.2017 - 12.2017
Cashier
Walmart
09.2017 - 11.2017
Cashier
Texaco
07.2017 - 10.2017
Cashier
Subway
01.2017 - 03.2017
Cashier
Whataburger
02.2015 - 02.2017
High School Diploma - undefined
Sam Rayburn High School
Trade - Manicurist/pedicurist
Houston Training Schools
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