Jessica Rogers
Pawcatuck,CT
Summary
Versatile safety-focused professional with experience in crisis text support and school transportation dispatch. Skilled in effective communication, suicide screening, de-escalation, and emergency coordination. Committed to protecting people, following protocols, and connecting individuals with the right resources quickly.
Overview
19
19
years of professional experience
Work History
Crisis Line Volunteer
Crisis Text Line
02.2026 - Current
- Assessed suicide risk during crisis chats to identify urgent safety concerns and ensure timely intervention.
- Applied de-escalation techniques to reduce distress in high-pressure text exchanges.
- Followed Crisis Text Line protocols to create safety plans with texters.
- Maintained calm communication while guiding texters toward coping resources and support.
- Supported texters through Crisis Text Line conversations using active listening and empathy.
- Notified supervisors and responders of emergency situations requiring urgent attention.
- Collected detailed information from texters to gain insights into their situations and tailor appropriate support. from callers to assess the severity of their situation and determine the best course of action.
Transportation Dispatcher
First Student Transportation
Pawcatuck, CT
09.2007 - Current
- Dispatched drivers through radio and phone communication.
- Updated route sheets and driver assignments in dispatch records.
- Relayed parent and school messages to drivers with clear, timely communication.
- Effectively resolved complaints by working closely with customers.
- Implemented safety procedures to ensure workplace compliance and daily operations.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
- Logged incident reports and followed company dispatch protocols.
- Collaborated with the school district and local law enforcement to manage emergency situations.
Education
Certified Medical Assistant, CCMA -
Ridley Lowell Business And Technical Institute
New London, CT10-2016
High School Diploma -
Stonington High School
Stonington, CT06-2004
Skills
- Crisis assessment
- Suicide screening
- Safety planning
- Resource navigation
- Protocol compliance
- Active listening
- Prompt decision making
- Operations Support
Timeline
Crisis Line Volunteer
Crisis Text Line
02.2026 - Current
Transportation Dispatcher
First Student Transportation
09.2007 - Current
Certified Medical Assistant, CCMA -
Ridley Lowell Business And Technical Institute
High School Diploma -
Stonington High School