Jessica Rojas
Justice,IL
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Dunkin' Donuts. Excelled in high-pressure environments through exceptional multitasking and strong work ethic. Skilled in customer service and menu memorization, contributing to increased repeat business and positive reviews. Demonstrated ability in cleaning, sanitizing, and maintaining organized settings, ensuring safety and comfort.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Dunkin' Donuts
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Babysitter
Family
01.2022 - 05.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate of Science - Criminal Justice
Generations College
Chicago, IL05.2026
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Stress Tolerance
- Menu Memorization
Timeline
Service Crew Member
Dunkin' Donuts
09.2023 - Current
Babysitter
Family
01.2022 - 05.2023
Associate of Science - Criminal Justice
Generations College