Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Romaine

Mansfield,PA

Summary

Adept Quality Control Specialist and Team Lead with a proven track record at PRSM Healthcare and Helpmates. Excelled in enhancing scheduling efficiency through meticulous documentation review and robust team collaboration. Renowned for exceptional judgment and relationship-building skills, significantly improving operational accuracy and patient care coordination.

Overview

9
9
years of professional experience

Work History

Quality Control Specialist

PRSM Healthcare
03.2020 - Current

Executed comprehensive assessments to improve the accuracy of information provided during appointments.

Optimized work environment to support departmental operations.

Increased scheduling effectiveness through targeted employee evaluations and coaching.

Patient Support Representative

PRSM Healthcare
05.2019 - 03.2020
  • Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
  • Conducted regular audits of patient files to ensure accuracy and completeness, identifying areas for improvement and implementing corrective actions as needed.

Team Lead

Helpmates
06.2016 - 05.2019

Executed comprehensive assessments to improve the accuracy of information provided during appointments.

Optimized work environment to support departmental operations.

Increased scheduling effectiveness through targeted employee evaluations and coaching.

Education

High School Diploma -

West Perry
Elliottsburg, PA
06.2008

Skills

  • Documentation review
  • Safety monitoring
  • Great judgment
  • Records organization and review
  • Methodical
  • Team collaboration
  • Team leadership
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Analytical thinking
  • Customer service orientation

Timeline

Quality Control Specialist

PRSM Healthcare
03.2020 - Current

Patient Support Representative

PRSM Healthcare
05.2019 - 03.2020

Team Lead

Helpmates
06.2016 - 05.2019

High School Diploma -

West Perry
Jessica Romaine