Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Roman

Naples

Summary

Experienced and personable professional with over 20 years of success in medical front office management and educational support roles. Recognized for exceptional communication skills, cultural sensitivity, and the ability to build rapport with individuals from diverse backgrounds. Adept at managing confidential information, streamlining administrative workflows, and providing high-quality service in fast-paced, people-centered environments.

Overview

25
25
years of professional experience

Work History

ESE Assistant

Collier County Public Schools
09.2020 - Current
  • Teach foundational concepts such as colors, shapes, numbers, and letters, tailored to meet the developmental needs of elementary school students with special needs.
  • Support personal hygiene routines, including dressing, hand washing, toileting, and diapering, in a respectful and developmentally appropriate manner.
  • Promote social-emotional growth by teaching social skills such as sharing, turn-taking, communication, and emotional regulation.
  • Use nonverbal communication strategies, including gestures, visuals, and body language, to provide comfort, encouragement, and positive reinforcement.
  • Engage students in literacy development by reading books to individuals, small groups, or the entire class using expressive and interactive techniques.
  • Prepare and organize classroom materials, manipulatives, and sensory tools to support a variety of learning activities and imaginative play.
  • Assist with mealtime routines, ensuring food is served in accordance with nutritional guidelines and dietary restrictions.
  • Maintain and monitor classroom inventory and manage the distribution of supplies and equipment efficiently.
  • Arrange indoor and outdoor spaces to encourage creativity, gross and fine motor development, and to maintain a safe learning environment.
  • Instruct students on the safe and proper use of classroom materials, reinforcing respectful and responsible behaviors.
  • Foster independence by teaching students essential personal development skills, including goal setting, choice-making, and self-advocacy.




Front Desk Manager

Dr Louis cooper DDS, NY Pediatric & Adult Dentistry
01.2017 - 07.2020
  • Ensured strict compliance with OSHA, HIPAA, medical coding standards, and internal policies by regularly reviewing and updating office procedures and documentation.
  • Proofread, edited, and contributed to the development of comprehensive office manuals and operational protocols.
  • Recruited, interviewed, and onboarded office staff, successfully managing a team of up to 15 employees and fostering a cohesive, high-performing work environment.
  • Oversaw inventory management and purchasing of medical and administrative supplies to ensure uninterrupted clinic operations.
  • Administered and distributed bi-weekly payroll, maintaining accuracy and confidentiality in all employee compensation processes.
  • Monitored and tracked all external pathology reports, ensuring timely communication and documentation within patient records.
  • Entered and reconciled EFT payments using Dentrix software, maintaining accurate and up-to-date financial records.
  • Demonstrated strong technical skills by rapidly mastering and using Microsoft Office, E-Clinics, Dentrix, and Dexis to streamline office workflows and improve efficiency.
  • Coordinated the practice owner’s travel arrangements and meeting schedules, providing high-level administrative support.
  • Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Front Desk Liaison

Dr Stuart Froum DDS, PC & Scott Froum DDS
01.2009 - 12.2017
  • Processed payroll, maintained accurate timekeeping records, and ensured timely submission of payroll for all staff members.
  • Handled financial transactions, including collecting payments, depositing funds, disbursing cash for invoices or bills, and reconciling accounts to maintain financial accuracy.
  • Arranged travel, conference, and meeting reservations for staff and management, ensuring cost efficiency and scheduling accuracy.
  • Supervised and trained clerical staff, providing onboarding and ongoing support to promote team cohesion and workplace productivity.
  • Planned and coordinated events and special functions, such as conferences, staff luncheons, and graduation ceremonies, ensuring seamless execution.
  • Operated and maintained office equipment (fax machines, copiers, phone systems), including arranging service and repairs as needed to minimize downtime.
  • Created and maintained electronic and paper databases, ensuring data integrity and easy retrieval of key information.
  • Managed the procurement and inventory of office and medical supplies, ensuring the availability of essential materials at all times.
  • Optimized front desk operations, implementing organizational systems to enhance workflow, reduce wait times, and improve customer satisfaction.
  • Handled a high volume of inbound calls with professionalism and strong telephone etiquette, consistently receiving positive feedback from patients and guests.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Resolved guest and client concerns promptly and effectively, maintaining a positive office atmosphere and high standards of customer service.

Surgical Coordinator/Appointment Supervisor

Laser and Skin Surgery Center of New York
01.2000 - 12.2008
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
  • Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
  • Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Supervised a team of file clerks in a busy medical and cosmetic surgery center, ensuring accurate patient record management and compliance with HIPAA regulations.

Education

Associate’s Degree - Business Administration

Monroe College
Bronx, NY
01.1997

Skills

  • Front Office Manager
  • Surgical Coordinator
  • Vendor Coordinator
  • General Office Skills
  • Microsoft Office
  • Hippa Officer
  • Scheduling
  • Marketing & Sales

Timeline

ESE Assistant

Collier County Public Schools
09.2020 - Current

Front Desk Manager

Dr Louis cooper DDS, NY Pediatric & Adult Dentistry
01.2017 - 07.2020

Front Desk Liaison

Dr Stuart Froum DDS, PC & Scott Froum DDS
01.2009 - 12.2017

Surgical Coordinator/Appointment Supervisor

Laser and Skin Surgery Center of New York
01.2000 - 12.2008

Associate’s Degree - Business Administration

Monroe College

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