Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Jessica Romero
Administrative Assistant
San Pedro,CA
Summary
Overview
12
years of professional experience
Work History
Pacific Gateway Center
Administrative Assistant
03.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
Asembia
Patient Care Coordinator
01.2018 - 12.2018
Job overview
- Initiated outbound contact to Insurance providers
- Reviewed case to determine if review by Clinician is required Verify patient eligibility for medication
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
United Health Group
Appeals Coordinator
07.2014 - 01.2018
Job overview
- Reviewed case to determine if review by Clinician is required
- Verified patient eligibility for medication
- Obtained and processed prior authorization
- Processed acknowledgement and resolution letters
- Initiated outbound contact to members or providers
- Placed relevant documents into image repository
- Responded to attorney inquiries and litigation notices.
- Coordinated with senior specialist to compose appeal responses.
Sitel
Customer Service Representative
06.2013 - 07.2014
Job overview
- Conferred with customers by telephone to provide information about internet service, take or enter orders, cancel accounts, or obtain details of complaints
- Kept records of customer interactions, recording details of inquiries, complaints, or comments Resolve customers' service or billing complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Apac
Prior Authorization Representative
03.2011 - 06.2013
Job overview
- Perform authorizations for over 50 patients prescriptions and medications
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Document and file all patient paperwork
- Verified eligibility and compliance with authorization requirements for service providers.
- Conduct HIPPA verifications for all patient transactions
- Medical assisting
Education
Long Beach City CollegeLong Beach, CA
Associate of Business Administration
09.2015
University Overview
WyoTech - Long BeachLong Beach, CA
Medical Assistant
08.2011
University Overview
Skills
- Business Administration
- Contract Agreement Preparation
- Staff Motivation
- Full-Cycle Accounting
- Customer and Client Relations
- Program File Distribution
- Database Administration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Pacific Gateway Center
03.2022 - Current
Patient Care Coordinator
Asembia
01.2018 - 12.2018
Appeals Coordinator
United Health Group
07.2014 - 01.2018
Customer Service Representative
Sitel
06.2013 - 07.2014
Prior Authorization Representative
Apac
03.2011 - 06.2013
Long Beach City College
Associate of Business Administration
WyoTech - Long Beach
Medical Assistant
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