Jessica Rook
Boca Raton
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Coordinator/Sales Representative
ABCO Health and Wellness
03.2022 - 01.2025
- Made outbound and received inbound calls to sell products and meet sales targets.
- met or exceeded monthly sales quotas through persuasive communication and negotiations.
- Provided exceptional customer service, ensuring a positive experience and repeat business, allowing myself to be promotes to a Shipping and Receiving Coordinator.
- As a Shipping and Receiving Coordinator I prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Met or exceeded production goals and objectives by following strict procedures.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Conducted follow ups with patients to ensure they received their test kits. I also provided clear instructions of test administration and guided them on proper procedure for returning the test kits via mail.
Server
Downtown Pizza
01.2020 - 03.2022
- Greeted guests warmly, took orders accurately, and provide menu recommendation
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Cosmetology - Cosmetology
Bella Capelli Paul Mitchell Academy
Pittsburgh05-2010
High School Diploma -
Western Harnett Highschool
Lillington06-2003
Skills
- Shipment verification
- Records management
- Receiving processes
- Documentation skills
- Email and phone communication
- Attention to detail
- Positive attitude
- Critical thinking
- Clear communication
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Computer skills
Timeline
Shipping and Receiving Coordinator/Sales Representative
ABCO Health and Wellness
03.2022 - 01.2025
Server
Downtown Pizza
01.2020 - 03.2022
Cosmetology - Cosmetology
Bella Capelli Paul Mitchell Academy
High School Diploma -
Western Harnett Highschool
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