Jessica Root

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with daily living needs to maintain self-esteem and general wellness.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided compassionate and patient-focused care to cultivate well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Transported clients to and from medical appointments with safety and efficiency.

Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

• Managed timely and effective replacement of damaged or missing products.
• Trained new personnel regarding company operations, policies and services.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Cross-trained and provided backup support for organizational leadership.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Sought ways to improve processes and services provided.