Jessica Rousan
Carlyle,IL
Summary
Results-driven Shop Manager with strong expertise in customer service, employee management, and inventory control. Committed to enhancing customer engagement and maintaining safety standards.
Overview
5
5
years of professional experience
Work History
Shop Manager
Better Vapes LLC
07.2022 - 03.2026
- Oversaw daily operations to ensure efficient store management and customer satisfaction
- Trained and mentored staff in product knowledge and customer service best practices
- Implemented inventory management systems to optimize stock levels and reduce waste
- Developed promotional strategies that enhanced customer engagement and increased sales
- Coordinated with suppliers to maintain optimal product availability and quality standards
- Analyzed sales data to identify trends and inform inventory purchasing decisions
- Enhanced store layout based on customer flow analysis to improve shopping experience
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed new promotional campaigns to attract new customers.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
Caregiver
Addus Home Health Care
08.2021 - 11.2025
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans based on client needs and preferences.
- Monitored client health status and reported changes to healthcare professionals.
- Implemented strategies to enhance clients' quality of life through engaging activities.
- Advocated for clients' rights and needs, fostering trust and communication with families.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
Bachelor of Arts - Criminal Justice Criminology
Southern Illinois University, Carbondale
Carbondale, IL12-2013
Associate of Applied Science - Criminal Justice
Kaskaskia College
Centralia, IL05-2010
Certificate - Criminal Justice
Kaskaskia College
Centralia, IL05-2010
GED -
Kaskaskia College
Centralia, IL09-2007
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Customer engagement
- Store operations
- Sales promotions
- Policy enforcement
- POS systems
- Budget adherence
- Decision-making
- Desktops, laptops, and mobile devices
Timeline
Shop Manager
Better Vapes LLC
07.2022 - 03.2026
Caregiver
Addus Home Health Care
08.2021 - 11.2025
Bachelor of Arts - Criminal Justice Criminology
Southern Illinois University, Carbondale
Associate of Applied Science - Criminal Justice
Kaskaskia College
Certificate - Criminal Justice
Kaskaskia College
GED -
Kaskaskia College