Jessica Rowe
Gainesville,FL
Summary
I am saving up to get my Funeral Science A.S. degree through Florida State College. I studied mortuary science back in 2011 and was instantly drawn to the profession. I had an internship lined up with my professor's funeral home after I finished my degree. Unfortunately, I had a medical event that left me disabled. After I recovered, I started a family and have been a stay home parent ever since. Two years ago, I started taking classes again, just to see if I could finish my A.A. degree, and I graduated this past December! Now that I know what I can accomplish, I would love to get my foot in the door with a reputable funeral home while I go through school.
I want to become a funeral director because I want to give closure to those who have lost a loved one. I planned my husband's grandma's funeral after my mother-in-law was too overcome with grief to continue. Helping her make a tribute to her mother was one of the best feelings I have had. I grew closer to my mother-in-law as we shared our sadness, our memories, and said our goodbyes. I want to leave others with the peace I found after the service was over.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
EBay Inc
Draper, UT
12.2011 - 05.2012
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cafe Worker
Loveland Living Planet Aquarium
Draper, UT
04.2011 - 08.2011
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Assembled and served meals according to specific guest requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Adhered to health department regulations regarding safe food handling practices.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
Lead Spa Attendant
The Kura Door
Salt Lake City, UT
01.2008 - 04.2011
- Advised customers on treatments best suited for their needs based on their individual requirements.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Employed CRM concepts to bolster customer satisfaction and support, driving store loyalty.
- Trained new staff members on proper operation of equipment and procedures.
- Handled cash transactions accurately while ensuring compliance with established financial procedures.
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
- Monitored customer feedback regarding services offered and relayed suggestions and complaints to management.
- Instructed guests on safety procedures and spa policies.
- Inspected work areas regularly to ensure hygiene standards were being met.
- Created an atmosphere that promoted relaxation through music selection, lighting adjustments.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Conducted regular inspections of equipment to identify any issues or needed repairs.
- Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Participated in meetings with other department heads to discuss operational strategies.
- Facilitated communication between team members and other departments within the organization.
- Kept up-to-date on appointment availability and spa services and schedules to provide clients with accurate information and effective service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded to customer concerns and complaints professionally and promptly to resolve issues.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Performed receptionist functions such as appointment scheduling and spa tours.
Relay Operator
Sorenson Communications
Taylorsville, UT
09.2006 - 01.2008
- Made and relayed calls for the deaf or hard of hearing
- Trained new staff members on procedures related to relay operations.
- Coordinated with other departments to resolve problems quickly and efficiently.
- Answered incoming calls promptly and courteously.
- Worked with the hearing person to relay the requests of the deaf customer
- Managed daily workflow to ensure all tasks were completed on time.
- Developed strong working relationships with customers through excellent communication skills.
Education
Associate of Arts -
Santa Fe College
Gainesville, FL12-2023
High School Diploma -
Bingham High School
South Jordan, UT01-2004
Some College (No Degree) - Mortuary Science
Salt Lake Community College
Salt Lake City, UTSkills
- Courteous Demeanor
- Inbound and Outbound Calling Management
- Information Security
- Scheduling
- Complaint Resolution
- Positive and Professional
- Adaptive Team Player
- Customer Relations
- Active Listening
- Retail Sales Customer Service
- Critical Thinking
- Project Management
- Clerical Support
- Cash Handling
- Work Prioritization
- Researching Skills
- Performance Improvement
- Oral and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney