Jessica Rowland
Fall River,ME
Summary
Results-driven accounting professional with over 10 years of experience in accounts receivable, billing, and financial record management. Expertise in processing invoices, reconciling accounts, and ensuring data integrity. Familiar with QuickBooks, Oracle, Microsoft Word and Excel. Committed to accuracy and efficiency while managing multiple priorities and meeting deadlines. Pursuing an Associate Degree in Accounting to enhance financial knowledge.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Manager
London Health Administrators Ltd.
East Providence, RI
04.2018 - 03.2026
- Managed customer accounts to reduce outstanding balances and improve collection rates.
- Established and managed customer accounts in the internal billing system which captured all fees for products and services
- Oversaw daily account reconciliations, and payment processing.
- Managed customer accounts to decrease outstanding balances and enhance collection effectiveness.
- Partnered with Sales, Customer Service, and other teams to resolve account issues and improve customer satisfaction.
- Set up monthly administrative billing functions – encompassing all fees for all products and services offered.
- Analyzed Aging reports to identify trends and inform management decisions.
- Monitored & assigned workloads and provided training.
Front Desk Receptionist
Holiday Inn Express TD Garden
Boston, MA
10.2017 - 11.2018
- Handled guest inquiries and complaints promptly, negotiating solutions that enhanced overall guest satisfaction.
- Coordinated reservations and accommodations.
- Collected payments, processed transactions & updated relevant records.
- Maintained accurate records of room availability within OPERA system, reducing overbooking errors.
- Promoted additional hotel services, contributing to increased revenue generation.
- Performed administrative tasks such as filing, data entry, and inventory.
- Resolved service-related problems and documented actions in the system.
Data Entry Specialist /Healthcare Customer Service Representative
Maximus Healthcare
Boston, MA
07.2016 - 09.2017
- Managed high-volume call queues, ensuring minimal wait times.
- Entered and updated confidential member information in electronic databases, ensuring accuracy and completeness of data for reliable records.
- Assisted members, providers, and applicants with inquiries about eligibility, benefits, coverage, and account information to enhance customer understanding.
- Processed and verified applications and yearly renewals.
- Retrieved and updated customer records from various systems to maintain accurate information. customer records across multiple systems.
- Resolved customer inquiries on policy details, claims processing, and account issues to improve customer satisfaction and retention.
Supervisor Mail Clerk
Ranstad
Cambridge, MA
03.2016 - 07.2016
- Supervised daily mailroom operations, ensuring accurate and timely processing, sorting, and delivery of incoming and outgoing university mail and packages.
- Led and trained 10 mailroom staff on mail handling procedures, safety practices, and customer service standards,
- Coordinated campus-wide mail distribution services for faculty, staff, students, and university departments.
- Managed package receiving, tracking, logging, and notification processes while maintaining accurate records.
- Resolved mail and package issues by communicating with students, employees, vendors, and shipping providers.
- Developed efficient workflows to improve mail processing, organization, and customer service within the university mail center.
Prep Cook Associate
Star Market
Dorchester, MA
03.2014 - 01.2015
- Prepared ingredients & operated kitchen equipment; including slicers, mixers, and ovens for various cooking tasks.
- Monitored inventory levels and notified management of low stock to ensure timely supply replenishment.
- Prepared and packaged ready-to-eat foods, ensuring consistency in quality and presentation.
- Labeled, stocked, and rotated products using FIFO inventory practices.
- Replenished food displays throughout the day to maintain product availability and appeal.
- Supported customers with inquiries with product selection & answered questions or concerns.
Hostess
Olive Garden
Taunton, MA
01.2013 - 02.2014
- Managed reservations and to-go orders by phone, provided prompt answers to customer inquiries, and communicated accurate wait times to enhance guest experiences.
- Trained new host staff on service protocols and customer standards, fostering a consistent and welcoming environment.
- Seated guests promptly to enhance their dining experience.
- Trained new host staff on protocols and customer service standards.
- Collaborated with servers to ensure consistency in guest experience.
- Addressed guest service needs and made accommodations when requested.
Education
Associate of Arts - Accounting
Bristol Community College
Fall River, MA01-2026
High school Diploma - undefined
Apponequet High School
Lakeville, MA01-2012
Skills
- Accounts Receivable
- Invoice Processing
- Financial Record Keeping
- Quickbooks
- Data Entry Accuracy
- Dispute Resolution
- Email Management
- Microsoft Office/Excel
- Data Entry
- Aging Reports
- Customer service
- Team Leadership
Timeline
Accounts Receivable Manager
London Health Administrators Ltd.
04.2018 - 03.2026
Front Desk Receptionist
Holiday Inn Express TD Garden
10.2017 - 11.2018
Data Entry Specialist /Healthcare Customer Service Representative
Maximus Healthcare
07.2016 - 09.2017
Supervisor Mail Clerk
Ranstad
03.2016 - 07.2016
Prep Cook Associate
Star Market
03.2014 - 01.2015
Hostess
Olive Garden
01.2013 - 02.2014
High school Diploma - undefined
Apponequet High School
Associate of Arts - Accounting
Bristol Community College