Jessica Ruano
Reno
Summary
Dedicated Transit Bus Operator recognized for safe driving and strict schedule adherence. Enhanced passenger satisfaction through effective communication and timely service delivery. Received October 2022 Bus Operator of the Month award and served as Safety Committee Chair for 2024 and 2025.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Transit Bus Operator
Keolis Transit North America
Reno, Nevada
09.2018 - Current
- Operated transit buses efficiently, ensuring timely departures and arrivals.
- Monitored passenger safety through adherence to safety protocols and regulations.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with safety standards.
- Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
- Assisted in training new operators on safe driving practices and operational procedures.
- Collaborated with dispatch to coordinate schedules and manage unforeseen delays effectively.
- Developed strategies for improving passenger flow and reducing wait times at bus stops.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
Education
Class B CDL - Commercial Driving
MV Transportation
Reno, NV12-2018
Skills
- Safe driving
- Defensive driving
- Traffic laws compliance
- Clean driving record
- Vehicle inspection
- Accident reporting
- Emergency procedures
- Inclement weather driving
- Schedule adherence
- Route navigation
- Route planning
- Safety inspections
- Wheelchair securement
- Ticket processing
- Passenger assistance
- Bus cleaning
- Adaptive decision making
- Behavior management
- Punctuality
- Customer relations skills
- Passenger feedback
- Valid [state] license
Certification
- [Area of certification] Training - [Timeframe] Wheel Chair securement
- Fire Extinguisher Training
- Zonar
Timeline
Transit Bus Operator
Keolis Transit North America
09.2018 - Current
Class B CDL - Commercial Driving
MV Transportation
2022 Bus Operator of the month
2022 Bus Operator Of the Month For having Safe driving, no call off's and above a 90% performance rate for the month of September.