Jessica Rueff
Momentum Telecom
Merritt Island,FL
16
years of professional experience
Customer-focused account management and administrative professional with extensive experience in client relations, customer retention, sales support, scheduling, billing, and operational coordination. Skilled at building trusted relationships, resolving issues, identifying customer needs, supporting upselling and renewals, and coordinating across internal teams and external stakeholders. Highly organized, detail-oriented, dependable, and comfortable working in fast-paced environments.
Work History
Account Manager
3 Years 8 Months- Serve as a customer advocate and primary point of contact for ~90 accounts, managing assigned accounts and supporting overall client satisfaction.
- Manage a $500K book of business, ensuring long-term account value and expansion.
- Maintain and grow the existing customer base through proactive engagement, retention strategies, upselling, and identification of new sales opportunities.
- Review customer requirements, develop presentations and recommended solutions, and support contract negotiations and renewals.
- Partner with Support, Implementation, Billing, and Engineering teams to coordinate solutions and ensure end-to-end customer satisfaction.
- Build strong relationships with primary and secondary client stakeholders, including users, influencers, and decision makers.
- Communicate account information including licenses, services, contract questions, account audits, and general invoice inquiries; act as an escalation point for problem resolution.
- Support marketing initiatives by reinforcing campaigns, presenting sales and marketing collateral, and participating in customer events and industry conferences.
Administrative Assistant
2 Years- Serve as frontline communication contact for clients, condominium association boards, and unit owners.
- Coordinate Maintenance Department scheduling and third-party vendors to support timely service delivery.
- Handle accounting and accounts receivable responsibilities, including monthly reporting and customer account history.
Produce Specialist
4 Years- Provided premier customer service by greeting customers, answering questions, and resolving needs.
- Maintained produce cases and dry tables, unloaded deliveries, and ensured product rotation and proper merchandising.
- Maintained high standards for product freshness, sanitation, and presentation.
Owner
2 Years- Managed day-to-day client service, presentations, merchandising, demonstrations, staff training, scheduling, billing, and purchasing.
- Created a personalized monthly sales planner and educated the company sales force on its use.
- Increased revenue by more than 50% in the second year and maintained growth each year.
- Planned and participated in health expos to expand the client base; conducted consultations and facilitated treatments.
Education
Bachelor of Arts - Hospitality Management
Associate of Arts
Skills
Excellent Customer Relations
Self-Motivated & Willingness to Learn
Highly Dependable
Account Management
Team Leadership
Customer Retention
Revenue Growth
Microsoft Office
Salesforce
Microsoft Excel
Social Media Marketing
TOPS Software
Timeline
Account Manager
Momentum Telecom
01.2023 - CurrentRead More
Administrative Assistant
BP Davis Property Management
01.2021 - 01.2023Read More
Produce Specialist
Publix Supermarkets
01.2017 - 01.2021Read More
Owner
Lipo Light Imaging
01.2011 - 01.2013Read More
Brevard Community College
Associate of Arts
Read More
Rosen School of Hospitality Management
Bachelor of Arts from Hospitality Management
Read More
EXTRA
- Associate of the Month- Publix Supermarkets 2018
- Enterprise Account Management-Rising Star-Momentum Telecom 2024
- 3-for-3 Club-227.6% Q1-Momentum Telecom 2026