Stephanie Whitehead
San Tan Valley,AZ
Summary
Accomplished specialist with a proven track record at Toyota Financial Services, adept in enhancing customer loyalty and streamlining contract processes. Leveraged strong communication and detail-oriented skills to resolve complex issues and improve operational efficiency. Excelled in high-stress situations, significantly contributing to team and company success through excellent customer relations and quality focus.
Overview
23
23
years of professional experience
Work History
Contract Specials/Account Resolution Specialist
Toyota Financial Services
Chandler, AZ
04.2014 - Current
- Process contract to loan origination system and verifies terms and conditions have been submitted as approved and take inbound calls
- Maintained up-to-date knowledge of FOPP, TT&R and FSB to ensure compliance
- Assisted in the development of processing 1Pay leases with corporate office
- Conducted thorough research on complex cases to provide accurate information to dealers and ASM
Customer Service Representative/Escalation
Toyota. Financial Services
Chandler, AZ
04.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted in the implementation of Standard Operating Procedures
- Managed high volume of calls
- Delivered presentations during team meetings
Dealer Connection/Business Solutions Agent
Toyota Financial Services
Chandler, AZ
04.2002 - Current
- Assisted ASM with complex issues between dealers and customers
- Created consolidated statements and added new business to portfolio
- Managed both inbound and outbound calls
- Assisted with the development of BSG Loyalty SOP
Education
High School Diploma -
Detroit Business Institute
Detroit, MISkills
- Excellent Customer Relations
- Strong Communication
- Detail Oriented
- Quality Focused
Timeline
Contract Specials/Account Resolution Specialist
Toyota Financial Services
04.2014 - Current
Customer Service Representative/Escalation
Toyota. Financial Services
04.2010 - Current
Dealer Connection/Business Solutions Agent
Toyota Financial Services
04.2002 - Current
High School Diploma -
Detroit Business Institute