Crystal Rosales
San Antonio,TX
Summary
I am a skilled communicator , able to maintain cultural sensitivity ,establish rapport with members of diverse groups and promote team cohesiveness . I am also an Exceptional leader, talented at multitasking. Technically-savvy with outstanding relationship building, Dynamic personality that inspires people to want to work with me and making it easy to achieve goals. I am very determined to learn and grow ,and passionate about achieving a challenging position.
Overview
15
15
years of professional experience
Work History
Account Resolution Specialist
Wells Fargo
San Antonio, TX
05.2018 - Current
- Ensured compliance with all federal, state, and local regulations regarding mortgage collections practices.
- Supported a positive work environment by collaborating effectively with colleagues and sharing best practices in mortgage collections.
- Maintained up-to-date knowledge of industry trends and changes in regulations applicable to mortgage collections processes.
- Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.
Mortgage Servicing Specialist Skill III
Wells Fargo
San Antonio, TX
12.2014 - 12.2017
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
- Trained and knowledgeable in MSP And EDGE systems.
- Completed skill 1 skill 2 and skill 3 training.
- Assisted with customer request such as payoff quotes/process,lien release satisfaction,payments,escrow acoounts,work orders,pmi/mip
central posting p&p
Manheim
San Antonio TX
06.2014 - 11.2014
- I provided excellent customer service skills,
- posted all transportation charges, billed and paid the transportation companies , filed and documented all the inventory
Customer Service/Sales Representative
Vector Marketing
San Antonio, TX
08.2013 - 09.2014
- I provided excellent customer service ,one on one consultations with my clients.
- Handled financial responsibility.
operations
city of san antonio
San Antonio, TX
01.2010 - 05.2014
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer inquiries
- Maintained building
Education
Burbank Highschool
San Antonio TXSkills
- Proficient in msp civ microsoft teams outlook and more
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Self-motivated
- Strong verbal communication
- Team leadership
- Extremely organized
- Conflict resolution
- Staff development
- Calm under pressure
- Composed
- Exceptional attention to detail
- Excellent interpersonal skills
- Creative problem solver
- Quick learner
- Strong client relations
- Training development aptitude
Timeline
Account Resolution Specialist
Wells Fargo
05.2018 - Current
Mortgage Servicing Specialist Skill III
Wells Fargo
12.2014 - 12.2017
central posting p&p
Manheim
06.2014 - 11.2014
Customer Service/Sales Representative
Vector Marketing
08.2013 - 09.2014
operations
city of san antonio
01.2010 - 05.2014
Burbank Highschool