Jessica Russell
Osseo,MI
Summary
Dynamic CPAP Specialist with a proven track record at Hillsdale Hospital, enhancing customer satisfaction through expert problem-solving and analytical thinking. Adept at documentation management and multitasking, ensuring efficient operations and high-quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cpap Specialist
Hillsdale Hospital
Hillsdale, Mi
01.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Medical Office Assistant
Hillsdale Hospital
Hillsdale, Mi
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Bartender/Server
White Oaks Golf Course
Hillsdale, MI
05.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shipping/Receiving
Hillsdale Terminal
Hillsdale, MI
08.2022 - 10.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Home School
Home School02.2016
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Problem-solving
- Multitasking
- Attention to detail
Certification
CPR Certified
Timeline
Bartender/Server
White Oaks Golf Course
05.2024 - 09.2024
Cpap Specialist
Hillsdale Hospital
01.2024 - Current
Medical Office Assistant
Hillsdale Hospital
10.2023 - Current
Shipping/Receiving
Hillsdale Terminal
08.2022 - 10.2023
Home School