Jessica Salazar
Mesquite,Tx
Summary
Lead customer service representative with over 5 years of experience providing customer support to staff members and customers. I possess strong multi-tasking skills, with the ability to simultaneously manage several tasks at a time. Excellent public-facing point person for customers. Tech savvy and efficiency focused.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE- MONEY CENTER
WALMART
08.2024 - Current
- Assisted customers with financial services, including check cashing, money transfers, and bill payments.
- Managed daily front-end operations and supervised cashier activities for efficiency.
- Resolved customer complaints empathetically, fostering loyalty and repeat business.
- Handled escalated calls effectively, achieving satisfactory resolutions for all parties.
- Maintained professionalism under pressure while managing high-stress situations.
- Responded to customer inquiries regarding products, services, and company information.
- Ensured accuracy and security while verifying identification and handling cash.
- Addressed customer concerns promptly to enhance overall satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
TOM THUMB
02.2021 - 08.2023
- Provide fast and friendly customer service by processing customer orders efficiently and accurately. Communicate with customers and co-workers in a polite and professional manner. Greet, engage, and thank customers during their shopping experience. Monitor customer flow and call for assistance as needed. Engage in suggestive selling and utilize sales techniques to enhance customer experience. Bag customer orders properly and assist with promotional items. Accurately operate check-stand equipment such as cash registers and electronic payment systems. Handle monetary transactions including cash, checks, and gift cards accurately. Maintain the organization of currency and coupons at the register.
CUSTOMER SUPPORT
TARGET
01.2019 - 02.2021
- For staff of 15, prepared daily, weekly, and monthly reports, while maintaining appointment calendars for executives. Performed basic accounting functions including taking payments, returns, payments and money order. Answered, screened, and transferred an average of 40 telephone calls per day.
Education
GED - undefined
PCI - CODING AND BILLING
Skills
- STRONG INTERPERSONAL & COMMUNICATION SKILLS
- WPM: 35
- PROBLEM SOLVING
- EXCELLENT ORGANIZATIONAL SKILLS
Timeline
CUSTOMER SERVICE REPRESENTATIVE- MONEY CENTER
WALMART
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
TOM THUMB
02.2021 - 08.2023
CUSTOMER SUPPORT
TARGET
01.2019 - 02.2021