JESSICA SALAZAR
Edinburg,TX
Summary
Healthcare operations professional with expertise in hospice and home health services. Coordinate client services, supervise staff, and maintain confidential records while ensuring compliance and effective communication among stakeholders. Oversee service coordination for 220 clients in the Mid Valley region, with strong capabilities in documentation, insurance coordination, and administrative workflow management.
Overview
1
1
Certification
15
15
years of professional experience
Work History
FIELD SUPERVISOR
Health Care Unlimited
McAllen, TX
11.2025 - Current
- Oversee field operations and service coordination for approximately 220 clients throughout the Mid Valley region, including McAllen, Edinburg, Pharr, Hargill, and Monte Alto.
- Coordinate communication among clients, attendants, administrative staff, case managers, and healthcare partners to support continuity of care and service delivery.
- Collaborate with Area Agency on Aging, Managed Care Organizations (MCOs), DADS, and insurance providers regarding client services, documentation, and program requirements.
- Conducted staff training and provided operational guidance to coordinators and field personnel across Texas, enhancing service delivery and coordination.
- Supported compliance with program requirements and documentation standards, facilitating adherence to service-delivery procedures.
- Assisted with Adult Protective Services (APS) reports and follow-up actions addressing adult abuse, neglect, and home modification needs to ensure client safety and well-being.
- Use Vesta, Medius 1/2, Winer, Home Care Home Base (HCHB), and TMHP to support operational workflows and healthcare administration.
HOSPICE/HOME HEALTH OFFICE MANAGER
Superior Hospice of McAllen, LLC
McAllen, TX
09.2023 - 11.2025
- Promoted efficient administrative processes and organized recordkeeping to support quality hospice and home health services.
- Maintained medical records, program filing systems, and electronic health records (EHR) in accordance with established procedures.
- Managed personnel files, including applications, performance documentation, payroll records, and confidential employee information, ensuring compliance with regulations.
- Facilitated daily office operations, addressed employee issues, organized workflows, and enhanced communication across the team to improve service delivery.
- Supported daily office operations, employee problem-solving, workflow organization, and communication across the team.
- Streamlined administrative processes and organized recordkeeping to enhance quality of hospice and home health services.
HOSPICE COORDINATOR
All Generations Health Care Inc.
Edinburg, TX
02.2021 - 09.2023
- Facilitated weekly department-head meetings, enhancing collaboration on census, admissions, discharges, and Medicaid applications for residents.
- Conducted routine facility inspections, identified areas for improvement, and addressed potential hazards to support staff and resident safety and regulatory compliance.
- Coordinated pharmacy supply orders and managed inventory levels to ensure timely access to essential medications.
- Communicated with patients while protecting the confidentiality of medical information.
- Supported daily operations by coordinating with department leadership to streamline processes and improve service delivery.
OFFICE MANAGER
Gulf Coast Cellular
Edinburg, TX
11.2020 - 02.2022
- Managed daily office operations, administrative workflows, employee coordination, and customer service activities to ensure smooth functioning of the office.
- Oversee recruitment, employee onboarding, training, and staff performance to support operational efficiency and organizational objectives.
- Coordinated vendor relationships, negotiated pricing, and managed purchasing activities to enhance cost control and support business profitability.
- Monitor business performance, support expense management, and maintain accurate administrative records.
- Develop and implement business strategies to improve customer retention, sales performance, and operational productivity.
- Resolved escalated customer concerns and vendor issues while fostering professional relationships and upholding service standards.
OFFICE SPECIALIST
Edinburg Police Department
Edinburg, TX
03.2020 - 02.2021
- Maintained organized department records, charts, correspondence, and administrative files to ensure easy access and retrieval.
- Managed high-volume internal and external communications, including email and mail, while effectively screening and prioritizing incoming requests.
- Provided clerical support, data entry, records retrieval, reporting, and assistance with special projects.
- Provided clerical support, data entry, and records retrieval, while assisting with reporting and special projects to facilitate departmental operations.
- Maintained department records, organizational charts, correspondence, and administrative files.
HOSPICE NURSE SCHEDULER
Cima Hospice
Edinburg, TX
11.2018 - 03.2020
- Coordinated patient scheduling and front-office services, ensuring smooth administrative workflows and timely billing support.
- Maintained accurate medical records and patient histories, facilitating efficient appointment scheduling and payment processing.
- Maintained medical records, patient histories, and insurance information to support appointments and payment processing.
- Handled incoming and outgoing telephone and email communications and provided appointment reminder calls.
- Managed communication via telephone and email, providing appointment reminders to enhance patient engagement and attendance.
- Monitored office supplies and placed orders.
ELECTION CLERK
Hidalgo County Elections Department
Edinburg, TX
08.2015 - 10.2018
- Educated and assisted voters on election procedures, ensuring understanding and compliance with required documentation.
- Conducted voter outreach and tracked voter registration mailings.
- Reviewed paperwork for accuracy and completeness and maintained secure records.
- Supported development and implementation of policies and daily procedures, contributing to efficient office operations.
- Conducted voter outreach and tracked registration mailings, enhancing voter engagement and participation.
CASE CLERK
Texas Health and Human Services Commission
, Texas
07.2011 - 08.2014
- Facilitated individualized discharge planning to ensure smooth transitions back to community and home.
- Coordinated clinical documentation, treatment plans, and referrals to enhance case management and maintain record accuracy.
- Provided insurance information to support hospitalization payment approvals and help prevent claim denials.
- Scheduled home visits by visiting nurses and intensive rehabilitation services to support recovery following inpatient hospitalization.
- Supported individualized discharge planning to facilitate transitions back to the community and home.
Education
Nursing coursework (no degree) -
South Texas College, Pecan Campus
McAllen, TXSkills
- Regulatory compliance
- Healthcare & Office Operations
- Client coordination
- Admissions & Discharge Support
- Medical and Personnel Records
- Insurance coordination
- Incident/APS Reporting Support
- Healthcare Vendor Management
- Workflow management
- Staff training
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Patient Advocacy
Certification
- Leadership & Management Certificate | South Texas College | 2019
- Microsoft Office Specialist (MOS): Excel, Word, PowerPoint | 2020
- CPR and First Aid Certification | DHR Program | 2020 (verify current status)
- Texas Notary Public Certification
- Salesperson of the Year | 2022, 2024
Timeline
FIELD SUPERVISOR
Health Care Unlimited
11.2025 - Current
HOSPICE/HOME HEALTH OFFICE MANAGER
Superior Hospice of McAllen, LLC
09.2023 - 11.2025
HOSPICE COORDINATOR
All Generations Health Care Inc.
02.2021 - 09.2023
OFFICE MANAGER
Gulf Coast Cellular
11.2020 - 02.2022
OFFICE SPECIALIST
Edinburg Police Department
03.2020 - 02.2021
HOSPICE NURSE SCHEDULER
Cima Hospice
11.2018 - 03.2020
ELECTION CLERK
Hidalgo County Elections Department
08.2015 - 10.2018
CASE CLERK
Texas Health and Human Services Commission
07.2011 - 08.2014
Nursing coursework (no degree) -
South Texas College, Pecan Campus