Jessica Saldana
Oklahoma City,OK
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Scentsy Independent Consultant
Scentsy
Oklahoma City, OK
04.2021 - Current
- Provide amazing customer service.
- Share amazing products.
- Make new memories with customers.
Replacement Services Specialist / Multi Month Dept
Hertz
Oklahoma City, OK
10.2014 - 03.2025
- I called body shops to obtain vehicle repair updates that aided in a smoother extension process for all insurance replacement rentals.
- Extended State Farm rentals, per the body shop's status.
- Called customers to advise them of final dates and policy maximums.
- I called State Farm as needed for additional information on an extension.
- Final audits on contracts.
- Provided invoices when requested.
- I took inbound calls.
- Prebilling audits.
- Issued vouchers as needed.
CNA/MAT
Emeritus at Quail Creek
Oklahoma City, OK
01.2014 - 10.2014
- Provided resident care.
- Passed medications.
- Documented MARs and ADLs.
- Preformed cleaning duties.
CNA/MAT
Shiloh Manor
Oklahoma City, OK
10.2013 - 12.2013
- Assisted residents.
- Passed medications.
- Documented MARs and ADLs.
- Performed cleaning duties.
CNA/MAT
Willowood of Mustang
Mustang, OK
03.2012 - 10.2013
- Provided resident care.
- Passed medications.
- Documented MARs, ADLs, and shift reports.
- Preformed cleaning duties.
CNA/MAT
Shiloh Manor
Oklahoma City, OK
08.2010 - 03.2012
- Assisted residents.
- Passed medications.
- Documented MARs and ADLs.
- Performed cleaning duties.
Education
CNA -
Talking Leaves Job Corps
Tahlequah, OK01-2009
High School Diploma -
Tishomingo High School
Tishomingo08-2007
Skills
- Organization and time management
- Active listening
- Written communication
- Team building
- Mathematical skills
- Customer service
- Relationship building
- Medical terminology
Timeline
Scentsy Independent Consultant
Scentsy
04.2021 - Current
Replacement Services Specialist / Multi Month Dept
Hertz
10.2014 - 03.2025
CNA/MAT
Emeritus at Quail Creek
01.2014 - 10.2014
CNA/MAT
Shiloh Manor
10.2013 - 12.2013
CNA/MAT
Willowood of Mustang
03.2012 - 10.2013
CNA/MAT
Shiloh Manor
08.2010 - 03.2012
CNA -
Talking Leaves Job Corps
High School Diploma -
Tishomingo High School