Jessica Saldana Lopez
Overview
1
1
Certification
21
21
years of professional experience
Work History
Verification Specialist
Radiology LTD
04.2026 - Current
- Verified insurance eligibility, obtained authorizations, and provided patient financial responsibility based on scheduled radiology exams.
- Highly dependable, with a strong attention to detail.
- Thrive in a fast-paced environment while multi-tasking.
- Review patient insurance coverage and eligibility; correcting and updating insurance in the system when necessary.
- Validate and obtain referrals, pre-certification and/or prior authorizations via fax, online, or telephone for scheduled appointments.
- Communicate directly with patients, providers and/or their clinical staff.
- Document prior authorization information into the patient EMR to ensure accurate and timely claims filing.
- Comprehend and determine insurance deductible, co-insurance, co-payments, and out-of-pocket costs to provide patients their financial responsibilities prior to arrival.
- Assist administrative front desk with day-to-day operations, when necessary.
- Ensured compliance with HIPAA regulations to protect patient privacy and confidentiality.
- Utilized the Royal system for managing patient data and scheduling appointments.
- Provided exceptional customer services to address patient inquiries and concerns.
Room Service Attendant
Banner Health - University Medicine Clinic Tucson
03.2026 - 04.2026
- This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians, and dietitians.
- Resolves minor problems with patient menus and trays.
- This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate.
- Provides patient meal assembly according to correct quantities.
- This position strives to provide patient satisfaction regarding food and nutrition services.
- Visit patients to obtain or discuss menu selections based upon dietary orders.
- Enters or records all daily patient meal selections and preferences for one or more patient units.
- Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
- Requests Diet Tech or Dietitian assistance when needed.
- Edit patient menus as required.
- Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
- Maintains food handling and sanitation standards to meet licensing agency requirements.
Administrative Food service specialist
Child Parent Centers, Inc
10.2021 - 01.2026
- Federal Program Regulations
- Training and support staff (40 Centers)
- Record keeping
- Place weekly food orders
- Supervision 40 Centers, Health Department and CACFP regulations.
- Travel in and out of town.
- Monthly Paperwork: Meal count, Cost Reports, Invoice Reimbursement
- Handling multiple computer screens
- Operated phone systems effectively while managing multiple incoming calls
- Provided excellent customer service in various situations
Cook Assistant and custodian
Child Parent Centers, Inc
01.2019 - 10.2021
- Assist Cook in meal preparation and afternoon snack for children meeting CACFP and Head Start Standards.
- Worked following Child and Adult Care Food Program (CACFP) and am familiar with CACFP regulation.
- Clean kitchen area, wash dishes, prepare and set food carts and take to classrooms.
- Assist cook in calculating and ordering food from vendors to prepare planned meals using ordering system.
- Create substitutions for the cook when she is absent, taking all of the responsibilities in the kitchen, and preparing breakfast, lunch, and snacks.
- Maintain daily record of number of meals and snacks served.
- Responsible for completing and submitting weekly meal counts.
- I'm responsible for completing and updating inventory of kitchen and custodian materials as well as completing orders for items needed.
- Clean classroom, kitchen, restroom, and office facilities, inspect areas to ensure they are free of dangerous objects.
Manager
Hotel Gina and Motel la cabaña
07.2005 - 07.2008
- Front desk, phone systems, and ability to handle multiple phone lines
- Administrative Managed.
- Fiscal and Banking documentation, employes payroll
- Ordered food supplies for restaurants and cleaning supplies for housekeeping department.
- Ensured health department and hotel standards for cooking and sanitation were followed
- Created annual meal menus for kitchen staff
- Assisted in the kitchen area in the restaurant.
- Staff supervision and ensuring procedures were followed.
- Assisted in different positions when short staff or during busy holiday periods.
- Ensured hotel areas and guest rooms were clear of any safety hazards.
- Conducted inspections to maintain safety and compliance standards.
- Assisted hotel guests with inquiries
Education
GED -
Universidad Autonoma De Guadalajara
Tecoman, Colima, Mexico07-2005
Skills
- Claims processing
- Verification processes
- HIPAA compliance
- Patient interaction
- Customer support
- Multitasking
- Ability to work under pressure
- Initiative
- Organization
- Prioritization
- Windows
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- OneDrive
- OneNote
- Zoom
- Teams
- RingCentral
- Google Calendar
- Google Workspace
- Teamwork
Certification
- Food Handler's Certificate by the Arizona Health Department
- Food Manager Certificate
- The C.A.S.E. for Equity in healthcare
Languages
- English
- Spanish
Aptitudes
- Computing knowledge: Windows, Microsoft Word, Excel, PowerPoint, Outlook, OneDrive, OneNote, Zoom, Teams, RingCentral, Google Calendar, Google Workspace, Royal
- Handling multiple computer screens
- Supervision and management
- Responsible in my work
- Punctual and follow work schedules, learn fast in a new job
- Can work independently and as part of a team
- Can work under pressure
- Initiative to improve the work
- Skills in organization, prioritization, and multi-tasking
- Professional handling phone related duties: answering questions, providing information and support
- Customer service experience
Timeline
Verification Specialist
Radiology LTD
04.2026 - Current
Room Service Attendant
Banner Health - University Medicine Clinic Tucson
03.2026 - 04.2026
Administrative Food service specialist
Child Parent Centers, Inc
10.2021 - 01.2026
Cook Assistant and custodian
Child Parent Centers, Inc
01.2019 - 10.2021
Manager
Hotel Gina and Motel la cabaña
07.2005 - 07.2008
GED -
Universidad Autonoma De Guadalajara