Jessica Salgado
Houston
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
19
19
years of professional experience
Work History
Sr. Manager- Project Management
Edge Communications
06.2024 - Current
- Manage communication flow during weekly project meetings with vendors, hotel stakeholders, and account management teams, focusing on timeline adherence, progress tracking, and proactive risk management.
- Supervise a team of 5 project managers, overseeing a portfolio of 40+ concurrent projects annually, while achieving 90% billable utilization across the team.
- Facilitate timely project completion across a diverse portfolio by proactively addressing challenges and enforcing team commitments to delivery schedules.
- Manage strategic partnerships with prominent hotel brands to coordinate brand transitions, property openings, and compliance with brand standards.
- Provide detailed project status updates, comprehensive data reports, and timeline communications to maintain transparency and alignment across all levels.
- Collaborate directly with VP of Service and Delivery to align operational strategies.
Senior Project Manager
Edge Communications
04.2024 - 06.2024
- Managed comprehensive project lifecycle processes, guaranteeing on-time delivery, budget compliance, and superior quality outcomes.
- Engaged with stakeholders to define project timelines and requirements while providing regular client updates.
- Oversaw and coordinated internal technical resource teams, including network engineers, infrastructure security, and onsite personnel.
- Oversaw comprehensive project documentation management, ensuring timely updates, accurate timelines, and detailed meeting minutes. Led the documentation efforts for projects, including the creation of updates, timelines, and meeting minutes to support team objectives. Championed the coordination of project documentation, enabling clear communication and tracking of project milestones.
- Facilitated scheduling and review of post-project implementations to enhance future project transitions.
Consulting Implementation Manager, Project Management
Oracle
02.2022 - 04.2024
- Oversaw project planning and execution of Opera Hospitality Software application for strategic accounts. Managed a portfolio of 18 accounts, directing 5 project managers to ensure alignment with account objectives.
- Oversaw daily project assignments for five project managers to ensure timely and effective project delivery.
- Cultivated relationships and engaged directly with client decision-makers to establish best practices and standards for system rollouts.
- Spearheaded development and oversight of implementation plans and schedules for major brand accounts.
- Delivered comprehensive financial and performance reports to direct supervisor for informed monthly forecasting.
- Oversaw resource allocation and project prioritization, optimizing team productivity and delivering on objectives.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Director of Rooms
Sonesta Gwinnett Place Atlanta/Sonesta ES Suites
Atlanta, GA
01.2016 - 10.2021
- Assisted in managing daily operations of housekeeping and front office. Organized work schedules to maintain adequate coverage. Communicated policies and procedures effectively.
- Facilitated comprehensive training programs to equip staff with necessary tools and equipment for optimal job performance.
- Assisted in developing and implementing procedures for managing quality of housekeeping and guest services. Scheduled routine inspections of guest rooms and public areas, including equipment, linens, and restrooms. Monitored lobby cleanliness and overall guest service quality.
- Monitored departmental expenses to ensure alignment with monthly budget forecasts.
- Collaborated with accounting department to guarantee precise invoicing for GL and P&L statements.
- Assisted conversion team for new hotel acquisitions. Supported conversions of four properties in Silicon Valley, St. Louis, The Clift, and Scottsdale with over 250 rooms each. Contributed to successful hotel conversions within designated timelines. Collaborated with team members to facilitate smooth transitions for newly acquired hotels.
- Assisted in the formation of a conversion task force team with 102 IHG conversions and 98 Marriott conversions. Supported project management efforts for 5 Hyatt conversions.
- Directed the renovation of the first Sonesta dual property, integrating extended stay and full-service accommodations. Oversaw the transformation of 126 rooms into 81 suites, prioritizing preparation, training, and organization for a successful housekeeping launch.
Assistant Director of Housekeeping
Royal Sonesta Houston
Houston, TX
04.2015 - 12.2015
- Facilitated hiring, training, and career development initiatives for housekeeping and laundry associates.
- Conducted regular inspections of guest and public areas to uphold cleanliness and maintenance standards.
- Oversaw monitoring and updating of productivity spreadsheets for corporate and departmental evaluations.
- Facilitated regular department meetings to enhance team communication and collaboration.
- Oversaw monitoring and completion of departmental payroll for internal and contract associates.
Housekeeping Manager
Royal Sonesta Houston
Houston, TX
05.2014 - 04.2015
- Executed regular inspections of guest rooms and public spaces to uphold departmental standards.
- Facilitated communication of maintenance requests to engineering department, ensuring adherence to hotel service quality standards.
- Directed implementation of the 20/30 plan within the housekeeping department to elevate service quality and exceed guest expectations while optimizing efficiency and driving towards a hotel productivity target of 15.0%.
- Designed and executed a comprehensive onboarding program for associates and supervisors.
- Developed and executed a comprehensive internal room inspection program.
- Chosen by executive committee of Royal Sonesta Houston for inaugural A-Team to support development of action steps and programs for future associate and financial goals. Selected based on professional skills and performance to assist in achieving organizational objectives. Contributed to strategic planning initiatives to foster improvements and drive change.
- Acknowledged as the Manager of Royal Sonesta Houston for exceptional leadership in 4th Quarter 2014.
- Recognized as a nominee for Sonesta's prestigious 'Rookie of the Year Award' in 2015.
Front Office Manager
Marriott Houston North
10.2012 - 05.2014
- Oversaw front office operations, including front desk staff, bellmen, and night audit personnel.
- Oversaw all administrative tasks associated with guest check-in and checkout, including meticulous folio review and balancing.
- Administered weekly team scheduling aligned with budgetary constraints and forecasts.
- Facilitated comprehensive training for all team members on safety and security policies and procedures.
- Ensured prompt, professional, and personalized service for guests, achieving high guest satisfaction scores.
General Manager
Four Points by Sheraton Houston Hobby Airport
Houston, TX
01.2012 - 10.2012
- Oversaw overall departmental success, including rooms, food and beverage, revenue management, and sales operations.
- Analyzed profit and labor reporting budget reports to identify trends and insights.
- Executed analysis and completion of labor and expense reporting with weekly submissions.
- Conducted daily analysis of OTAs group reservations and local contracted rates to optimize revenue management strategies.
- Enhanced guest service scores through strategic implementation and oversight of incentive programs.
Assistant General Manager
Hilton Garden Inn Houston Northwest
Houston, TX
01.2011 - 01.2012
- Oversaw hotel operations to ensure exceptional guest service standards in housekeeping, engineering, and food and beverage departments.
- Drove hotel success by consistently achieving and surpassing revenue, profit, guest satisfaction, associate satisfaction, and product quality objectives.
- Oversaw cost control by ensuring compliance with company operational standards for forecasting, budgeting, scheduling, and payroll.
- Directed comprehensive food and beverage strategies, focusing on cost control and revenue optimization through creative menu development.
Senior Implementation Specialist
Oracle
06.2007 - 12.2010
- Delivered expert training sessions across 48 weeks annually to enhance operational efficiency for IHG and Wyndham hotels.
- Coordinated comprehensive support initiatives for new hotel openings and franchise rebranding, providing essential assistance during pivotal system cutover periods.
- Oversaw daily reconciliation of room inventories in partnership with revenue management and corporate staff to optimize operational efficiency.
- Coordinated efforts with regional corporate teams to guarantee adherence to IT standards for Oracle and hotel-specific requirements.
- Analyzed and enhanced training materials for databases and report packages, ensuring thorough alignment with customer needs and operational standards.
- Configured Opera software to optimize room type management, rate settings, user access, and special code implementation.
Education
Hospitality Management
Houston Community College
Houston, TXSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Operations planning
- Reporting management
- Problem-solving
- Team development
- Project planning
- Problem resolution
- Employee development
- Team building
- Time management
- Task prioritization
Timeline
Sr. Manager- Project Management
Edge Communications
06.2024 - Current
Senior Project Manager
Edge Communications
04.2024 - 06.2024
Consulting Implementation Manager, Project Management
Oracle
02.2022 - 04.2024
Director of Rooms
Sonesta Gwinnett Place Atlanta/Sonesta ES Suites
01.2016 - 10.2021
Assistant Director of Housekeeping
Royal Sonesta Houston
04.2015 - 12.2015
Housekeeping Manager
Royal Sonesta Houston
05.2014 - 04.2015
Front Office Manager
Marriott Houston North
10.2012 - 05.2014
General Manager
Four Points by Sheraton Houston Hobby Airport
01.2012 - 10.2012
Assistant General Manager
Hilton Garden Inn Houston Northwest
01.2011 - 01.2012
Senior Implementation Specialist
Oracle
06.2007 - 12.2010
Hospitality Management
Houston Community College