Jessica Samuels
Homestead,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Co Leader
Amscot Financial Services
12.2012 - Current
- Established culture of accountability through clear expectations and performance management.
- Engaged in consistent and meaningful development conversations.
- Understood business reporting and insights to troubleshoot and follow-up on opportunity areas.
- Expected and enabled your team to stay up-to-date on major promotions, brand launches and events.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
Customer Service Sales Representative
AT&T Mobility
05.2010 - 12.2012
- Answers inbound calls and assists customers with excellent customer service about their bill, plan changes and equipment upgrades, after giving customers a solution for their call we offered the benefits of additional company products services, features and accessories.
- Provided monthly sales reports and analyses
- Remained current on all AT&T offers updates and features to inform customers
Customer Service Representative
Interactive Response Technology (T-Mobile)
05.2007 - 05.2010
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Cashier
Publix Super Market Sabor
08.2006 - 08.2007
- Provides premier customer service, including greeting customers and answering their questions. Weighs and scans products. Accepts payment and provide change when appropriate. Handles cash and other forms of tender accurately.
Repair Center Representative
Vidal Communications (Sprint)
06.2006 - 05.2007
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Customer Service Representative
Star Contact
12.2004 - 05.2006
Pre-School Assistant Teacher
Saint Anthony's School
03.2004 - 12.2004
Education
Associate of Arts - English Language And Literature
Universidad De Panama
Panama City, Panama12.2002
Skills
- Customer Relations
- Team Leadership
- POS Systems
- Credits and Refunds
- Cash Handling
- Cash Register Operation
- Cooperative Attitude
- Customer Transactions
- Policy Enforcement
- Customer Service
- Price Identification
- Stocking and Replenishing
- Billing and Payment Processing
- Store Opening and Closing
- Maintaining Service Levels
- Signage Changes
- Credit and Cash Transactions
- Return and Exchange Processing
- Business Growth
Timeline
Co Leader
Amscot Financial Services
12.2012 - Current
Customer Service Sales Representative
AT&T Mobility
05.2010 - 12.2012
Customer Service Representative
Interactive Response Technology (T-Mobile)
05.2007 - 05.2010
Cashier
Publix Super Market Sabor
08.2006 - 08.2007
Repair Center Representative
Vidal Communications (Sprint)
06.2006 - 05.2007
Customer Service Representative
Star Contact
12.2004 - 05.2006
Pre-School Assistant Teacher
Saint Anthony's School
03.2004 - 12.2004
Associate of Arts - English Language And Literature
Universidad De Panama
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